Head of Design

2 weeks ago

North Sydney Council, Australia Zurich Insurance Full time

How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you?

A new adventure awaits


At Zurich we're on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet read on

Let's create a brighter future together, let's make a difference
Work is something you do, not only somewhere you go.

The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future.


As the Head of Design, you will take a systems level view of design across the enterprise and oversee the design activities across for the business, tying together human, digital, and physical interactions to create a seamless humanistic experience throughout the customer lifecycle.


You will lead a team of talented designers who work collaboratively with cross-functional teams to identify customer pain points, design, and prototype solutions, and implement service improvements that positively impact the customer experience.


You will be responsible for setting the vision, strategy, and standards for design across Zurich Australia, ensuring alignment with the brand and the Zurich Design System.

You will also foster a culture of continuous learning, innovation, and excellence within your team and across the organisation.

Important to your success - let's grow together

  • Strong background in service design, user experience, and customer research methodologies, with a portfolio of successful design projects.
  • Strong strategic and analytical thinking skills, with the ability to understand the business context, user needs, and market trends, and to translate them into design opportunities and solutions.
  • Strong stakeholder management skills with the ability to present ideas and concepts to senior stakeholders, including Csuite.
  • A track record of designing and facilitating design workshops.
  • People management experience
  • Working in an Agile environment, leading, and collaborating with crossfunctional teams, advantageous.

Belong. Zurich is here to support you


There are so many reasons why Zurich is a great place to be, but here are just a few: 5 weeks leave per year for permanent staff through our new Z leave initiative, 15 days personal/carer's leave (empowering our people to manage their own wellbeing); Grow, and thrive in your career (we support and encourage it) with award winning training programs; Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role; Access programs to stay healthy and feel healthier, AUD$500 annual wellbeing payment, AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal; Access to Family Care (parental leave); Volunteer; Work in our state-of-the-art Green Star rated offices (when you are in the office); and dress for your day.

We also plant a tree for every new employee - one of many local initiatives driving our contribution to ambitious global sustainability targets


We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.

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