Customer Credit and Risk Specialist

1 week ago


Perth, Western Australia Synergy AU Full time

The opportunity to join Synergy is truly exciting as you will play a key role in helping us achieve our goal of becoming a carbon-neutral business by 2050.

We are investing a significant amount in renewable energy projects and offering numerous chances for our employees to contribute to the development of innovative solutions. This is your moment to be part of the transformation in the energy sector and work towards a more sustainable future for Western Australia.

Synergy takes pride in being the largest electricity provider and energy retailer in Western Australia, supplying electricity to homes and businesses across the Southwest Interconnected System (SWIS) spanning from Coral Bay to Kalgoorlie and Esperance.

Role Summary:

The position of Customer Credit & Risk Specialist is a new opening within our Vulnerable Customer team at our office in Perth CBD.

The Customer Credit & Risk Specialist will analyze the performance and efficiency of credit and collections procedures.

Key responsibilities of the role include:

  • Responsible for enhancing operational processes related to Customer Credit & Risk services
  • Consolidating insights from the Credit & Risk Officers for process enhancements
  • Collaborating with the analytics team to develop reporting structures
  • Evaluating the stability and efficiency of all Customer Credit & Risk services
  • Engaging with stakeholders for continuous improvement

What you'll bring:

  • Relevant tertiary qualifications
  • Experience in reporting program success
  • Background in collections, compliance, risk management, or process improvement
  • Proficiency in implementing continuous improvement initiatives
  • Strong communication and time management skills

What we offer:

Being part of a preferred employer means you will have access to:

  • Flexible work options
  • Professional Development Opportunities
  • Additional Annual Leave
  • Parental leave support

Every Voice Matters

Synergy values the choice of its employees to work with us. In addition to our environmental focus, we prioritize a 'people first' culture, providing a supportive and enriching work environment.

We acknowledge the importance of diversity within our workforce and are proud to be recognized as an inclusive employer. We encourage individuals from all backgrounds to apply for this role if it resonates with them.

Please note that Synergy may close applications once a suitable pool of candidates is identified.



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