Chapter Lead

2 weeks ago

Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time
Chapter Lead - Gen AI (Platform Engineering / Prompt Engineering /Knowledge Engineering) x15ventures Sydney, Australia

Chapter Lead - Gen AI (Platform Engineering / Prompt Engineering /Knowledge Engineering) x15ventures Sydney, Australia Posted 1 day ago Permanent Competitive

  • You are a senior technology leader who is passionate about people, agentic technologies, and growing the technology skills of the future.
  • We are leading the world in AI ambition within Australia's largest bank and fintech
  • Together, we will engineer the future of banking with innovative Gen AI solutions
Chapter Lead - Gen AI (Platform Engineering / Prompt Engineering /Knowledge Engineering)
  • You are a senior technology leader who is passionate about people, agentic technologies, and growing the technology skills of the future.
  • We are leading the world in AI ambition within Australia's largest bank and fintech
  • Together, we will engineer the future of banking with innovative Gen AI solutions
Do work that matters:

As we continue our pursuit of NPS +30 we need to transform the way we engage with our customers and colleagues. The Gen AI Domain has been set up to build the tools and capabilities needed within the group tapping into the promise of Generative AI as a key technology to solve those needs.

This domain will power the creation of Generative AI solutions that will support more personalised experiences for our customers and our people. We must bring a customer first mindset into every decision; every day, whilst taking a holistic change management approach to drive organisational adoption.

We will enable the broader group to leverage broad Generative AI capabilities through building domain owned platforms and frameworks for use across the bank, such as the Gen.AI Hub.

We will be incubating new job families required to be able to leverage generative AI, such as Prompt Engineering and AI Knowledge Management as we create new platforms to support this transformation. These new jobs require skills from engineering, business analysis, data science, knowledge management, psychology, sociology and management practice.

See yourself in our team

You will lead a team of engineers in respective Chapters that support the Gen AI platforms and services (Platform, Prompt or Knowledge Engineering) that will help build the platforms, tools and services provided by the Gen AI domain to our internal customers. These engineers will also help the users of our services to uplift their own capabilities to be able to effectively use our solutions through co-engineering.

You will be responsible for the quality of the solutions delivered, working closely with the product owners and chief engineers within the domain. You'll have the opportunity to take responsibility for thought leadership, people management, capability uplift, continuous improvement, ensuring our crews are inspired to do the work that matters, and that our systems are simpler, faster and more secure to deliver outcomes

For the Prompt Engineering and Knowledge Engineering disciplines, you will also be responsible to helping shape what these emerging job families require, and working with the technology leadership teams and AI domain group practice on job pathways.

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.

We are seeking people who:
  • Are inspirational leaders - you leverage a powerful combination of technical skill and people leadership, and you have the ability to support and advocate for your teams
  • Have demonstrable software development experience. You are willing to learn and jump into the deep end of technical problems and dive into code
  • Can demonstrate a thorough understanding of software design and software development lifecycle
  • Are familiar with emerging tech and methodologies
  • Are confident in defining requirements, architecting, and designing software and code review practices
  • Can leverage both quantitative and qualitative analysis to drive great decision making
  • Have experience in Prompt Engineering / Platform Engineering / Knowledge Engineering disciplines
Tech skills

We use a broad range of tools, languages, and frameworks, which means our people managers are technology leaders that will lead, manage, empower and inspire a diverse group of engineering teams that come diversified strengths and broad range of skillsets.

We do not expect you to have managed teams working with all of these, but having significant experience and exposure with leading engineering teams that specialise in some of these (or equivalents) will set you up for success in this role.
  • Team management and direct people management
  • Cloud Solution Architecture/Development/Security/IaaC (AWS + Azure)
  • Python / TypeScript / C#
  • Prompt Engineering
  • Gen AI frameworks & tools (e.g. Langchain, Semantic Kernel)
  • Vector/Graph/SQL Databases
  • Non-deterministic automated testing
  • Machine Learning, including LLM fine-tuning
  • System Reliability Engineering
  • Secure Coding
  • Customer engagement systems
  • Workflow platforms
Working with us:

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with an ultimate flexibility to work from any of our engineering hubs within Australia. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges and empowered to tackle new opportunities. We're hiring engineers from across all of Australia and have opened technology hubs in Melbourne, Adelaide, Brisbane and Perth. We really love working here, and we think you will too.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

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