Client Support
1 week ago
- $35.50 per hour plus super with generous Not for Profit salary packaging
- A truly varied role, 0.8 Permanent part time position, Doncaster East
About Access Health and Community
With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent health and community services for all.
Our people are the centre of everything we do, making a contribution to the wellbeing of the community every day through our work, making a difference every day to those that need it most.
What you will be doing
- Key Responsibilities_
- Provide a welcoming and friendly engagement with customers and stakeholders
- Book all appointments and liaise with Internal and external referrers to support clients with alternative needs and advice
- Deliver exceptional customer service to assist customers to navigate service systems and funding and initial needs assessments
- Accurate data entry in registering all client information into TRAKCare
- Liaise with Interpreter services
What you will bring - Key Selection Criteria**- Experience operating telecommunication software
- Ability to establish rapport and develop respectful, professional relationships with clients, staff and partner organisations
- Have a high level of energy, enthusiasm and flexibility, along with a commitment to team work
- Demonstrated ability to work independently while managing a range of tasks
- Experience or understanding of Community Health and Allied Health Services
- A passion to deliver an exceptional customer service
- Engaging warm personality with the ability to quickly build rapport
- Emotional intelligence
- Strong organisational skills, high attention to detail, and good negotiating and problemsolving abilities Demonstrated ability to work independently and in a team environment
- Proficiency in Microsoft packages, and experience in software desirable
AccessHC Culture & Benefits
The reasons why people love working at AccessHC:
Not only will you benefit from a rewarding and challenging career; you will thrive in our collaborative and supportive culture where you will make a positive difference each day giving back to those that need it most.
The position encompasses an extensive range of benefits that are on offer;
- A truly supportive and valued based culture and engaged workforce
- A culture of trust and empowerment for people to grow and thrive
- Commitment to a worklife balance with flexible working conditions
- An authentic focus on staff wellbeing and health
- Employee Assistance Program (EAP)
- Generous salary packaging opportunities (up to $15,990 per annum + meals/entertainment expenses)
- A commitment to ongoing professional Development and career growth
- Paid parental leave and opportunity to purchase additional leave
- Annual leave Loading
Access Health and Community have an authentic commitment to the health and wellbeing of our staff:
_Wellbeing Connector Program _
A network of 20 peer supporters called Wellbeing Connectors that are there to talk with their colleagues about mental health
_Personal Resilience Plans_
Every staff member at AccessHC have the opportunity to complete a Personal Resilience Plan with the support of their manager.
_Wellbeing Information Sessions_
Access to recorded Wellbeing Sessions:
staff have access to a number of recorded sessions facilitated by experts in the field addressing self-care, vicarious trauma, compassion fatigue, burnout and dealing with difficult behaviours from clients
_The Wellness Well_
An internal grants program that provides staff with upwards of $5,000 to implement activities that benefit physical, social and mental wellbeing
_Employee Assistance Program_
We offer counselling for our people through our Employee Assistance Program (EAP). You can access up to three sessions in a 12-month period
_Wellbeing Days_
Available annually to all permanent and fixed term full-time and part time employees an opportunity to take a day of
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