![Aje.](https://media.trabajo.org/img/noimg.jpg)
Trade Fulfilment Coordinator
1 week ago
OVERVIEW
In this dynamic role, you will oversee the fulfilment of our global customer orders, ensuring timely and accurate dispatch. You will monitor and optimise the end-to-end order journey, ensuring a seamless flow of data between integrated platforms.
Working in conjunction with both the Customer Service and Trade Operations teams, you will work omni-channel to deliver operational excellence leading to customer satisfaction.
KEY RESPONSIBILITIES
Operations
- Oversee the fulfilment of all global customer orders
- Monitoring traffic, sales performance, order fulfillment, inventory levels, delivery timelines and customer journey.
- Identify and resolve system integration issues, between platforms including but not limited to AP21, Loop Returns and Shopify.
- Monitor all special service transactions including Ship from Store, Floor to Door and Click & Collect
- Liaise with stores on outstanding order transactions, working proactively to ensure fulfilment within SLAs
- Analyse and resolve order exceptions such as fulfilment rates, split shipments, etc. while managing both order flow and exception processes.
- Proactively identify opportunities and best practice adoption to improve overall performance and/or reduce costs (including upstream/downstream processes & functions).
- Partner with customer service team to understand consumer pain points and work on initiatives to improve customer experience.
- Support our Trade and customer service teams with processes and systems to ensure the changes are fully embedded into our daytoday operations.
Administrative
- Prepare regular reports to various stakeholders on customer focussed analysis, costs, team performance and continuous improvement action plans and process audits.
- Report weekly on fulfilment metrics including 3PL processing times versus SLA, order rejections, bounce rates etc.
- Stay up to date with the latest digital solutions which may improve process and customer experience
- Assist in the systems and administrative based training of new Customer Service team members.
KEY PERFORMANCE INDICIATORS
- Fulfilment Rate
- Process Management
- Order Maintenance
- Operational Excellence
- Exceptional Customer Service & response times
REQUIRED AND DESIRED SKILLS
Technical
- 2 years previous experience working as a Store Manager or in a Customer Service role
- Demonstrated experience using AP21 will be highly desirable
- Continuous ability to adapt to changing business needs to make improvements that increase commercial outcomes and profitability
- Strong communication skills to effectively train and mentor a variety of internal stakeholders and employees.
- Detail oriented, with excellent follow through skills
- A strong understanding and appreciation of the value seamless operations play in providing the best customer experience for our clients in store and online.
We recognise the impact our team has on our success. To show our appreciation we want you to enjoy...
- Enticing salary packaging
- Your growth is our growth, training and development programs are recommended and encouraged
- Stepping away from the traditional, Aje HQ is a sunlit space within Surry Hills that influences creative and collaborative thoughts. The awe will never diminish when looking at the curved arches, textured walls and open roof.
- Celebrate milestones such as, Birthdays with Aje leave benefits
- Be a part of the change with increasing positive corporate responsibility, reflected through our Aje Aware Charter
- Be adored and recognised as no key achievement and success goes unnoticed
- We appreciate our hard working teams however, a healthy work life balance is one in which we actively promote
- Embrace the Aje style with our generous employee discounts, preorder programs, clothing allowances and regular sample sales
- At Aje, diversity is a founding principle of the brand, taking inspiration from multicultural Australia throughout all visual communications since inception. We are committed to developing a culture and environment that celebrates diversity, equality and inclusion by promoting diversity in all forms and creating a safe environment for all employees, applicants and customers._
-
Marketing Coordinator
1 week ago
Surry Hills, New South Wales, Australia Applejack Full timeThe role will work across multiple brands in Applejack's growing portfolio of venues. We are looking for someone who thrives in a fast-paced and challenging environment, with high attention to detail and a can-do attitude. No two days will be the same, and there will be plenty of opportunities for growth. This is the perfect role for an energetic individual...
-
Facilities Coordinator
1 week ago
Surry Hills, New South Wales, Australia Torrens University Australia Full timeWho we are:At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That's why we're on a mission to increase...
-
Logistics Coordinator
1 week ago
Surry Hills, New South Wales, Australia Aje. Full timeOVERVIEWReporting directly to the Senior Manager Supply Chain this role will see you responsible for supporting end toend logistics and delivery for the various Aje channels. The role is well suited to a self-starter with theability to multi-task and support a variety of customers, terms, and deadlines. This role will greatlysupport a variety of...
-
E-commerce Coordinator
1 week ago
Surry Hills, New South Wales, Australia Aje. Full timeYou will be joining a hands-on and fast moving team navigating the many exciting learnings and successes of a new brand, whilst be provided a proactive development environment amongst industry leaders. We foster a culture of empowerment and look forward to welcoming a passionate e-commerce team member with a future desire to take ownership of ecommerce...
-
Surry Hills, New South Wales, Australia The World Of Full timeAgency:THE WORLD OF is an experiential agency at the juncture of culture, technology and the human condition. A pioneer of imaginative world-building, it transports audiences through new dimensions, forging moments of meaningful exchange.The studio's practice is deeply rooted in archival research and incisive collaborations—with artists, designers,...
-
Paid Media Coordinator
1 week ago
Surry Hills, New South Wales, Australia WooliesX Full timeJoin one of Australia's iconic brands- Great opportunity to grow and learn in this dynamic team- **Hybrid Flexible Environment**The OpportunityThis Paid Media Coordinator role is hands-on paid media trading. You will be responsible for the implementation of digital media campaigns, including the gathering of assets, trafficking, creation of ad serving tags,...
-
Aje Athletica Retail Operations Coordinator
1 week ago
Surry Hills, New South Wales, Australia Aje. Full timeAJE ATHLETICA is a premium athleticwear brand created through the lens of the Aje fashion house. Designed to enrich physical performance and support through well-being, each AJE ATHLETICA collection encompasses 70% consciously sourced materials. AJE ATHLETICA recognises that the balance between humanity and planet Earth is the ultimate in wellness.The AJE...
-
Trade Sales Associate
1 week ago
Terrey Hills, New South Wales, Australia H&G Full timeFounded in 1960, H&G is a building supplies company with wide variety of products, 7 locations, and driven to be the possible partner for all builders of the Australian dream.We are now looking for Trade Sales Associate in our Terrey Hills location.**The Trade Sales Associate's primary role involves assisting customers directly, completing sales...
-
Trade Sales Associate
1 week ago
Terrey Hills, New South Wales, Australia H&G Full timeThe Trade Sales Associate's primary role involves assisting customers directly, completing sales transactions, and ensuring accurate and secure movement of products within the yard, store, or warehouse. They also support the team in meeting and surpassing service delivery expectations for customers. This role suited for those with plumbing or concrete...
-
Marketing Operations Manager
1 week ago
Surry Hills, New South Wales, Australia Samsung Ads Full timeWhat we doSamsung Ads, the advertising arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and...
-
Aje Assistant Planner
1 week ago
Surry Hills, New South Wales, Australia Aje. Full timeOVERVIEWAs an Aje Assistant Planner you will be responsible for the initial allocation of seasonal orders and the in-season execution of replenishment and consolidations for Aje, ensuring appropriate levels of inventory to maximise sales and achieve financial objectives.You will provide support to the Merchandising team through accurate analysis of sales...
-
Account Coordinator
1 week ago
Surry Hills, New South Wales, Australia Pakka Corporation Pty Ltd traded as Spark Interact Full timeAbout the jobSpark is a digital marketing agency based in Surry Hills. As one of Sydney's leading agencies, we provide comprehensive end-to-end brand, web, and search solutions for companies, organisations and government.We are looking to fill a key role in our Sydney Office for an Account Co-ordinator. Here you will gain valuable hands-on industry...
-
Aje E-commerce Manager
1 week ago
Surry Hills, New South Wales, Australia Aje. Full timeOver the last 14 years Aje has carefully built a culture where our people are supported, inspired and encouraged to be the best they can.Along with our incredible team, our brand has an intrinsic sense of duality, balancing toughness with femininity, untamed volume with structure and signature statement pieces alongside effortless essentials. These...
-
Asset Officer
1 week ago
Surry Hills, New South Wales, Australia Bloom HR Full timeImmediate Start Surry Hills Location a short walk from central station Competitive Hourly RateAbout the OrganisationWomen's Housing Company (WHC) is a not for profit organisation that provides low cost housing to women at risk of homelessness. They are an organisation making a real difference in the community.WHC is responsible for the delivery of quality...
-
Asset Officer
1 week ago
Surry Hills, New South Wales, Australia Bloom HR Full timeWomen's Housing NFP organisation // walking distance to Central Station Fulltime, perm opportunity 35 hours per week with flexibilityAbout the OrganisationWomen's Housing Company (WHC) is a not for profit organisation that provides low cost housing to women at risk of homelessness. They are an organisation making a real difference in the community.WHC is...
-
Marketing Execitive, National Retail
1 week ago
Surry Hills, New South Wales, Australia News Corp Australia Full timeWe're looking for a motivated Marketing Executive to jump into a 12 month role that is exciting and diverse. You'll be reporting to the Senior Marketing Manager (Retail), who you'll work in partnership with to deliver end-to-end campaigns. You will gain experience on gathering insights to formulate consumer offers, develop creative, and execute across...
-
Creative Project Executive
1 week ago
Surry Hills, New South Wales, Australia Pedestrian Group Full timeCompany DescriptionWe are Australia's leading youth media group and the home of the world's most revolutionary digital media brands.We bring young Aussies the stories they want across all of their interests - from culture to tech, business to gaming, fashion to entertainment, politics to lifestyle.And we create innovative solutions for clients that they...
-
Producer
1 week ago
Surry Hills, New South Wales, Australia News Corp Australia Full timeWho are we?We are proud to be Australia's most impactful media group, we're even prouder of what we stand for. Together, we inform, advocate and inspire all Australians, for a better Australia.With over 150 brands across news, sport and lifestyle, News Corp Australia is trusted by over 18 million Australians a month to provide the information and inspiration...
-
Defence Business Development Coordinator
1 week ago
Winston Hills, New South Wales, Australia GME Pty Ltd Full timeWould you like to be a part of a company that builds products which save lives and develops advanced capabilities for ADF? Then Look no furtherAt GME we design, innovate and manufacture UHF CB Radios and Emergency Beacons as well as build advanced electronics for communications, sensors and weapons systems for Defence and emergency services. Our devices aid...
-
Talent Acquisition Coordinator
1 week ago
Seven Hills, New South Wales, Australia Questas Group Full timeRapidly growing Australian business:- 4 Month Contract within a supportive, friendly team: Attractive Pay Rate + Onsite ParkingAbout the OpportunityYour responsibilities in this role will include; Coordinating the endtoend recruitment process (advertising, approvals, shortlist and interview) Completion of relevant preemployment checks (references, licence...