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Customer Service Officer
1 week ago
L'entreprise:
- Présentation
- BOORTMALT is the world leader malting company with 3 million tonnes production capacity. The group is present on 5 continents with 27 malting plants. Boortmalt's expertise is widely acknowledged by brewers and distillers who rely on the supply of top quality barley malt.
Missions essentielles:
Working closely with both internal and external stakeholders, you will be required to:
- Maintain customer accounts by recording account information;
- Manage sales contract drawdowns preferably within the contract period as well as future forecasts;
- Maintain shipping schedules;
- Build sustainable relationships of trust with customers;
- Provide knowledge and answers around product, pricing and availability, including shipping inquiries and orders status;
- Ensure that processes for export documentation are adhered to;
- Support continuous improvement around systems and processes to drive efficiency and highlevel customer satisfaction.
Profil / Compétences requises
Master recherché*:
Suited to someone who enjoys a rapid pace and liaising with stakeholders, you will likely have experience in shipping and exports, preferably bulk vessels.
Working perhaps in the grain, food manufacturing, bulk logistics and/or export management sectors, you will be an empathetic and customer focused professional who is able to demonstrate:- A record of success in customer service or commercial sales;
- Strong team orientation;
- MS Excel skills;
- SAP skills and knowledge;
- Strong problem solving skills
- Strong verbal and written communication skills.
Avantages
Trésor des Masters of Malt*:
Boortmalt is on an exciting trajectory as we strive to cement our position as the world's leading Maltster. We are focused, passionate about our industry and strongly values driven.
If you believe you have skills we are seeking, and would like to join us on our journey, then we would love to hear from you.
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