Assistant Director, Visitor Engagement

1 week ago

Canberra, ACT, Australia Parliament of Australia Full time
Who we are looking for

The successful candidate will have a proven track record in leading large and diverse teams and managing engagement projects to achieve quality outcomes in a customer-facing role. Effective and respectful collaboration is critical to the success of the position - both internally with stakeholders and externally with visitors, dignitaries, and national institutions.

Job Specific Requirements :


• Work flexible to support the operations of the team.

• Obtain and maintain a Working with Vulnerable People registration.

• The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.

At DPS, we acknowledge the value diversity brings. We are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We welcome applications from Aboriginal and Torres Strait Islander people, mature age people, people from diverse backgrounds and people with disability.

Duty Statement

Classification: Parliamentary Executive Level 1

Branch: Parliamentary Engagement Branch

Section: Visitor Engagement

Immediate supervisor: Director, Visitor Engagement

Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Executive Level 1 classification. The duties will include, but are not limited to, the following:

1. Work with the Director, Visitor Engagement, to lead the successful delivery of visitor engagement services at Parliament House.

2. Manage operational delivery for the section, including oversight of rostering, procurement, booking systems and concierge services.

3. Establish and maintain strategic and productive collaboration with internal stakeholders, Security, Property, Catering, Human Resources, and IT sections, together with external stakeholders including the Department of the House of Representatives and the Department of the Senate.

4. Develop, and maintain section policies and procedures and ensure their timely compliance with Departmental frameworks and the goals of the Visitor Engagement team.

5. Support the Director in the leadership of the Visitor Engagement section, including developing capability, and managing performance, meeting health and safety obligations and training requirements.

6. Manage the delivery of tourism initiatives and projects for the branch.

7. Represent the Director, Visitor Engagement, as required, in a range of forums to ensure constructive collaboration and delivery of strategic goals.

Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.

How to apply

Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.

Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant . Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.

Our purpose and values

We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia's parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.

Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building's architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.

What we can offer

Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:


• access to flexible work arrangements

• ongoing opportunities to learn and develop new capabilities

• a competitive remuneration package

• free secure underground parking

• free gym membership and access to recreational facilities

• on-site childcare, banking services, post office, value-for-money dining options and more.

Salary

An attractive salary, which could be negotiated with the successful candidate, is on offer.

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