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Scheduling Consultant

3 months ago

Newcastle, New South Wales, Australia DFP Recruitment Services Full time

Job description:

A fantastic opportunity has arisen to join one of Australia's leading technology providers in a full time 12-month assignment, commencing as soon as possible We are looking to fill a number of positions with applicants who are skilled in administration, customer service and are highly organized, efficient and able to work with multiple systems at once.


About the role:


You will be working as part of a team and using multiple systems in order to provide exceptional customer service to existing customers.

You will be liaising with field technicians on the ground and scheduling their workflow and working closely with clients. Workflow schedules will be prioritized, and decisions made in order to mitigate risk. There is a requirement to reach targets and the opportunity to improve the overall customer experience.


You will be working on a rotating roster, Monday to Friday in a Hybrid role - 4 days at home 1 day on site.

Full training and support will be provided, alongside the equipment required for the role.

Responsibilities:

  • Accountable for prioritizing and actioning incoming work to ensure all worktypes are actioned within operational business rules and assigned Service Level Agreement (SLA).
  • Manage workflow scheduling
  • Provide excellent customer service through written and verbal communication channels
  • Maintain strong stakeholder relationships
  • Meet targets in a demanding environment
  • Support project managers in identifying opportunities for process and business improvement

About You:

  • Strong customer service experience (telecommunications highly desirable)
  • Some familiarity with rostering or scheduling is desirable
  • Tech savvy and adopts systems quickly
  • Excellent written and verbal communication skills
  • High attention to detail and ability to prioritize, in tight time frames.

Note:
You may be required to provide evidence of your COVID-19 vaccination status.