National Retail Optimisation Manager
2 weeks ago
Position Summary
Create the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing technology companies in the world. We are a dynamic business, launching an incredible number and range of new products every year. We firmly believe that our product ecosystem and portfolio of innovation set our brand apart.We have an opportunity for you to join Samsung Australia to make a difference as our National Retail Optimisation Manager in the Consumer Electronics (CE) division. You will play a critical role in working with the CE State Managers, Field teams and CE retail teams to bring the retail strategy to life in store, while developing advocacy and brand preference within CE retailers.
Your primary objective is to develop the team's capabilities through learning and development strategies, which will aid in the promotion of Samsung products and to drive team behaviours.
In this role, you will be responsible for the learning and development program for all Samsung field team members along with evolving the training platforms and processes for our key retail stakeholders. This role is to drive a strong solutions-based mindset and ensure the team have the necessary skills and competencies required to deliver retail excellence throughout their territory. You will need to prioritise conflicting tasks and understand the broader Samsung strategy in order to focus on the most important tasks to deliver the business goals. Ultimately, being responsible for delivering a positive Samsung brand experience in-store through their team at each touch point, for both consumers and store staff.
As part of this role, you will need to understand the business's priorities across Audio & Visual (AV) and Home Appliances (HA) categories and manage the business's expectations accordingly. You will lead the success of the national training strategy, ensuring in-store adoption, retention and most importantly, brand advocacy – as this will enable us to lead the market. You will spend the majority of time in the field working with the state teams, gauging brand advocacy, investigating opportunities for sales team growth and building relationships with store stakeholders.
Role and Responsibilities
National Retail Training Strategy
Responsible for the success of the national training strategy (from the development through to the execution of physical and e-learning retail training), ensuring in-store adoption, retention and brand advocacy Design and implementation of materials/programs to support and highlight the key features and benefits of Samsung's products and innovations. Create and deploy training and product information to RSP's to support the execution of new product launches Develop initiatives to support RSP advocacy for Samsung products Develop and mentor respective State Managers and their teams through sales mastery programs Optimise how the teams sell and develop a soft-skills program to support them with relationship building and stakeholder management Management and store-understanding for all VIP visits; and event support and training nights when requiredBusiness Priorities and Relationship Management
Work with the Samsung business to understand business priorities and use this understanding to prioritise conflicting tasks across the AV and HA categories Communicate frequently within Samsung highlighting any areas that cannot be achieved and work together with the internal team to understand what alternatives are available Build strong relationships at senior store levels, with steering committee and influential members, and at Head Office Ensure team tasks set by the business are completed on time and in full Other duties as required and instructed by management Adherence to company policy and procedureSkills and Qualifications
10+ years' of experience leading a team - a strong people leader, with the ability to coach, mentor and efficiently delegate Open to candidates from industries such as FMCG, Consumer Goods, Fashion & High Volume Retail etc. An understanding or background in retail management, L&D and/or training will be highly regarded A background in Project Management would be highly preferred to manage ongoing complex retail training strategies Consultative and influential leadership style High level of business and commercial acumen with a strong ability to communicate effectively across all levels of business Strong written, verbal, presentation skills across multiple levels Proven & successful experience at developing relationshipsWhat sets us apart from the rest?
At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. Join a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results. In return, we will give you the tools to help nourish your development, wellbeing and fast-track your career. When you work for Samsung Australia, you can look forward to:
Competitive remuneration package Free on-site parking Generous employee discount across our products Ongoing professional development opportunities Discount across over 400 retail partners Heavily discounted gym membership Onsite wellness spaceJoin us and #ReimagineYourFuture.
The nature of this role and level of responsibility may require reasonable additional hours over and above 37.5 hours per week and may also require work outside of ordinary hours.
#LI-Midsenior #LI-SEAU
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