Senior Business Analyst

1 week ago

Sydney, New South Wales, Australia NSW Government Full time

Senior Business Analyst, Temporary opportunityup to 12 months, locations are flexible across NSW with hybrid working

An exciting opportunity is available for a Senior Business Analyst to join the ProgramDelivery team in Revenue NSW.

As a Senior Business Analyst,you will be responsible for leading requirement gathering, implementingbusiness analysis best practices and consistencies across systems and supportthe delivery of our products and services.

This role willfocus on leading requirement gathering to support a strategic investment caseto transform our approach to working with our customers across a range of taxproducts.

KeyResponsibilities includes

  • Support the identification, analysis and documentation of business processes, systems and other functional requirements to support the development of digital products and service improvements.
  • Collaborate with stakeholders to elicit requirements to understand and analyse business problems, collate needs and recommend fit for purpose solutions.
  • Support the development and implementation of projects, continuous improvement activities and processes that enhance systems to meet business requirements and priorities
To be successful in this role, you willdemonstrate:
  • Demonstrated experience in leading business analysis (digital) and working on multiple projects in agile environment
  • Strong research, analytical and problem-solving skills
  • An ability to think innovatively and support the development of solutions fit for purpose.
  • Excellent verbal and written communication skills with the ability to communicate complex issues clearly to a range of stakeholders.
  • Previous experience in project and platform support within a digital/ICT environmentIntermediate knowledge of Miro, Database, Microsoft Office including Word, excel and Power point as well as experience in JIRA and Confluence
What we need from you
An up-to-date CV and a brief cover letteroutlining how your skills and experience are aligned to the role.

For enquiries regarding this position, please contactLeona Lobo @

About Revenue NSW

Revenue NSW is the state's principal revenue management agency. We are part ofthe Department of Customer Service. Our purpose is to contribute to aprosperous, safe, and fair society by collecting revenue, resolving fines,administering grants, and recovering debt.

We are proud of our diverse and regional team and welcome flexible working. Weare open to this role being based at any one of our offices - Parramatta,Lithgow, Maitland, Gosford, Wollongong.

Salary Grade 9/10, with the base salary for this role startingat $120,859 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment pleasecontact Neha Bajaj via

Visit theCapability Application Tool to prepare for the recruitment process by accessingpractice application and interview questions based on the focus capabilitieslisted in the role description.

Closing Date: 18th June,2024, Tuesday (9:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) givesyou the opportunity to help improve government services and be part of reform thatbenefits people across NSW. We arefocused on delivering excellent customer service, digital transformation, andregulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusiveworkplace

Thestrength of our workforce lies in its diversity and embracing difference, whilethe key to our success is leveraging the contributions of employees withdifferent backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process #J-18808-Ljbffr

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