Client Management Associate
1 week ago
Overview:
Client Management Associate - Bilingual Mandarin
Responsibilities:
General Duties:
- Supporting our Mandarin speaking clients with account and platform inquiries
- Executing trades over the phone
- Conduct trade investigations
- Generate trade reports and statistics for clients and management
- Deliver solutionfocused service in all aspects of the customer experience
- Adapt to changes in regulations and policies/procedures
- Applicants may either be working for morning or evening shift from AEST at 2:30 pm to 11:00 pm, which will be compensated by additional allowances.
Qualifications:
Qualifications:
- Financial services experience is preferable, especially in FX and CFDs, however onsite training is provided
- Client service experience will be highly advantageous
- Fluent in Mandarin is essential
- Applicants must be available to work the night shift, commencing from SYD at 2:30 pm and concluding at 11:00 pm. The compensation package includes a base salary augmented by additional allowances such as night shift and traffic allowances.
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