Trade Store Customer Service Operator

1 week ago


Pinkenba, Queensland, Australia Knauf Gypsum Pty Ltd Full time

Knauf is one of the world's leading manufacturers of modern insulation materials, drylining systems, plasters & accessories, thermal insulation composite systems, paints, floor screed, floor systems, construction equipment and tools.

With more than 250 production facilities and sales organizations in over 86 countries, 35,000 employees worldwide, and sales of 10 billion Euro (in 2019), the Knauf Group is offering a range of career opportunities - in Europe, the USA, South America, Russia, Asia, and Africa

About the role:


If you enjoy being part of a team, and have a strong, organized work ethic, we want to hear from you.

Ability to demonstrate a positive, can-do, and friendly attitude, willing to work both on the floor in the warehouse and in the office to interact with customers directly and picking orders accurately is key to the role.


Responsibilities:

  • Provide exceptional customer service via face to face interaction
  • Manage all order makeup for customers as required
  • Maintain compliance to the Management System and relevant procedures
  • Regularly check, create orders, receipt of goods while maintaining due diligence
  • Assist with stock take process to ensure accurate inventory records are maintained
  • Assist in management of transport resources to maintain service standards
  • Maintain operational equipment and report any faults or damage to management
  • Record and report any customer complaints to the Trade Sales Manager regarding product and / or service via USG Boral's complaint and customer procedures

Must have:

-
A current forklift license is advantageous or willing to obtain

  • Physically fit & comfortable with manual handling
  • Required to attend pre work medical (drug and alcohol screening included)
  • Picking, packing and dispatching experience would be good
  • Excellent communication skills
  • Enjoys working in a team environment
  • Microsoft Office skills to complete operational tasks
  • Team player, attention to detail, time management and organization skills
  • Good communication skills (Written & Verbal)
  • Identifies development opportunities for self and team

On offer:

  • Competitive Hourly rate
  • Yearly pay review
  • 14week Parental Leave (Primary Carer)
  • High organic internal growth promoted within
  • Great worklife balance
  • Free Parking On-Site
  • Please note, applicants must have entitlements to work in Australia, as part of the recruitment process, police and medical checks for security clearance pertaining to specific job requirements will be conducted for successful applicants._


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