Manager - Systems Engagement

2 weeks ago

Brisbane, Queensland, Australia Education Full time
About the Role
The Manager will report to the Director, Education Systems Engagement, Customer Engagement, Information and Technologies Branch.

There are multiple positions available; one in based in the North Queensland region and one in the Metropolitan North region.


You will have responsibility for, but not be limited to:

  • Working with school leadership teams to undertake digital maturity assessments and guiding them to use the outcomes to perform strategic IT planning
  • Promoting and communicating key messages about ITB's strategies and IT programs, initiatives, products and services to school and regionbased customers
  • Providing advice and guidance to school and regionbased leadership teams about departmental policies and procedures governing the use of IT systems and services
  • Advocating for the needs of school and regionbased customers in internal and external forums, including contributing the development of requirements and success measures for IT projects delivering new and enhanced products and services
  • Acting as a key point of contact for school and regionbased staff in relation to emergent IT issues requiring escalation
  • Supporting regions and schools to ensure business continuity in emergent situations (e.g., natural disasters)
The ideal applicant

  • Be a team player with exceptional skills in expectation management and negotiation
  • Have excellent verbal and written communication skills and demonstrated experience representing customer needs in a variety of forums, including with senior leaders
  • Have strong knowledge of Information and Technology Branch's products and services
  • Have strong knowledge of school business operations and have a track record supporting IT enabled school improvement programs
  • Have demonstrated experience managing multiple, competing priorities and leading with focus and optimism in an environment of complexity and ambiguity
  • Enjoy working with a diverse team to deliver outcomes and make a positive impact in education.
How to apply

  • Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
  • Attach a 2page written statement in response to the attached role description.


Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.
LI-PRIORITYThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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