IT Technology Services Officer

1 week ago


North Sydney Council, Australia Ignite Specialist Recruitment Services Full time

IT Technology Services Officer

  • North Sydney location
  • 6 weeks contract with possible permanent role
  • Onsite working
About the company

A leading academic institution in Australia that is committed to providing students with a high-quality education.

With multiple campuses throughout the country, this university offers a diverse range of programs and courses that cater to students of all backgrounds and interests.

The university values inclusivity and welcomes individuals of all beliefs, promoting a supportive community environment.

About the role


We are looking for an IT Services Officer with atleast level 2 IT Desktop Support experience, for a 6 weeks contract with high possibility of converting to permenent role.


Responsibilities:

  • Providing technical support to endusers
  • Installing, configuring and maintaining IT systems and setting up new hardware and software, updating existing systems.
  • Troubleshooting and resolving technical issues, maintaining audiovisual equipment
  • Developing and implementing IT policies and procedures: You will help develop and implement IT policies and procedures to ensure the security, integrity, and availability of the organization's IT systems and data.
  • Providing user training
  • Maintaining documentation: You will be responsible for maintaining accurate and uptodate documentation of IT systems, policies, and procedures.

Required Skills:

  • 4+ years of experience in IT/AV support roles
  • Knowledge on Service-Now Ticketing System
  • Desktop Support(Windows and Mac)
  • MS Office 365 Support
  • Class and meeting room support
  • Crestron audio visual support(Optional)


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