Field Technical Services Lead

2 weeks ago

Perth, Western Australia Wabtec Full time

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail.

Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world.

Visit the company's new website at:


It's not just about your careeror your job title it's about who you are and the impact you are going to make on the world.

Do you want to go into uncharted waters do things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.


Due to significant growth in the Western Australian region, we are looking for an enthusiastic Field Technical Services Lead to represent our field services function in Western Australia.

The role will be responsible for co-ordinating all field services work in the region including on new projects, existing service level agreements, product demonstrations and trials and technical input into tenders.

This role reports to the Service Delivery Manager and will work side by side with our Perth based Sales Director to provide a complete local service to our existing and new customers.


It will be a requirement of the role to travel to mine sites in your region on an ad hoc basis to maintain a strong presence with the team and effective working relationships with the customers.


POSITION REQUIREMENTS:

  • Provide wingtowing management of large, complex, equipment installation and commissioning projects within the WA region with a strong focus on safety, customer satisfaction and cost efficiencies.
  • Coordinate with the fulfillment team to ensure equipment delivery to your customer committed dates and to projected margins.
  • Help determine the optimal project delivery strategy and provide input to project proposals.
  • Ability to Assess, Manage and Report on Critical Risk in the planning and performance of site services.
  • Prepare quotations for existing CAS installed base relating to ongoing service contracts and CAS installations related to mine site HV / LV fleet changes.
  • Coordinate delivery of service contracts and orders to satisfy customer requirements.
  • Management and reporting to management on project and service agreements schedule and margin.
  • Coordinating internal and external resources to ensure projects and scheduled work are appropriately resourced to ensure commitments are met.
  • Managing relationships with clients and stakeholders.
  • Optimizing and improving processes and the overall approach where necessary.

DESIRED QUALIFICATIONS AND REQUIREMENTS:

  • Five or more years' experience, and one or several formal qualifications.
  • HD Auto electrical trade background/qualifications and or experience would be highly regarded.
  • Experience in successful delivery or key role participation of Operational Technology projects for Industrial or Mining customers.
  • An ability to develop effective working relationships with a diverse range of stakeholders.
  • Effective Negotiation skills.
  • Commercial and business awareness.
  • Excellent communication skills both written and verbal.
  • Experience in authoring project documentation and or report writing.
  • Project Scheduling experience.
  • A keen eye for detail and need to do the job right the first time.
  • Ability to adhere to time constraints.
  • Previous experience in mining will be looked on favorably.
  • Electronics/software experience also an advantage.
L1-BA1

Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities.

We believe in hiring talented people of varied backgrounds, experiences and styles people like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status.

If you have a disability or special need that requires accommodation, please let us know.

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