Team Leader Credit Assessment

1 week ago

Brisbane, Queensland, Australia Great Southern Bank Full time

Reporting to the Senior Manager of Credit Assessment, Great Southern Bank is looking for a Team Leader within Credit & Lending Operations.

This falls under the Operations division for Great Southern Bank.

You will coach, mentor and lead a credit assessment team to ensure Great Southern Bank are meeting their obligations under Responsible Lending and in a way that supports agreed performance outcomes.

You will role model our Great Southern Bank values, leading others to deliver a customer centric service and better-value banking for our customers.

This is a permanent full-time position located in Brisbane CBD.

Your responsibilities

  • Leadership
  • Internal stakeholder engagement
  • Strategy execution
  • Service Delivery
  • Performance reporting
  • Process optimisation
  • Risk Management
  • Compliance and Workplace Health and Safety

Your experience

  • A high level of working knowledge and experience in home lending
  • Strong experience in people management, including coaching and mentoring team members (3 years)
  • Operational management experience, including workflow management, resource management and meeting key SLAs
  • Successful change management experience, including transformational change and process improvement
  • Excellent ability to successfully establish and maintain effective working relationships with stakeholders
  • Experience working in a compliance driven environment
  • Knowledge of relevant finance industry standards, acts, codes and legislations (e.g. CCC, Code of Practice, Privacy Act, Trade Practices Act, Financial Services Reform Act)
  • Formal qualifications in a relevant area of study, for example business or finance (desirable)

Your attributes

  • Motivating and encouraging, you are seen as wise and knowledgeable and people seek you out for your advice
  • Commercially savvy and improvement focused, you make recommendations that take us into the future
  • Confident, influential, approachable and dependable
  • Outcome focused and driven to ensure your team makes quality and timely decisions to support Great Southern Bank's purpose of helping all Australian's own their own home.

A little bit about us

For over 75 years, we've been putting our customers first, and today we look after the financial needs of more than 380,000 Australians.

We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We're ambitious and as we continue to grow, we are investing significantly in technology, products, and people.

We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.


We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team.

If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you


At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected.


We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers.


We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.

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