Senior Engagement Manager, AWS Professional Services, Public Sector

1 week ago

Canberra, ACT, Australia Amazon Full time

As a Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes.

You will build knowledge of the customer environment to expedite stakeholder alignment, team cohesion to help deliver customer value. You will lead engagements, aligned to Amazon Leadership Principles and in accordance with the Engagement Manager Role Guidelines.

Key job responsibilities

You will own, with customers, the delivery of business outcomes through managing matrixed teams, across multi-streams, using an agile mindset and framework.

You will work within a maxtrixed team to plan, organise and lead all phases of a project lifecycle to ensure successful delivery.

This includes understanding and validating customer outcomes, establishing and managing our engagement delivery as detailed via our WWPS Engagement Excellence tenets, lifecycle delivery framework and mechanisms.

You will support presales initiatives as needed from the lens of an engagement manager.

You will also provide where required:

  • Advice
  • Work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement lifecycle, looking ahead for possible issues, risks that need managing and with the hope of providing unexpected value.
  • Training – coaching customers, partners and internal teams on our agile delivery framework and continue to develop and iterate on the current methodology.
  • Partnering – Conduct partner enablement briefings and trainings to further scale adoption of the delivery framework.


 Collaborate
  • Work with field sales, presales, training and support teams to help partners and customers learn and use AWS services.


 Feedback
  • Work with AWS engineering, support and business teams to convey partner and customer feedback and lessons learned to .
As part of your role, you will need to travel to customers' site(s) and/or internal events when required.

A day in the life
Diverse Experiences
Amazon values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer.

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

About the team
Public Sector Professional Services


AWS Professional Services lead Government, education, non-profits, and healthcare organizations; and their IT providers through their cloud adoption journey and help them achieve their desired business outcomes through AWS leadership and technical expertise.

AWS Professional Services optimize the customers' model, reduce risk, and shorten customers' time to value via scientific breakthroughs, creating a broader reach to constituents, and producing productivity benefits, allowing for them to focus on their core missions.

We are open to hiring candidates to work out of one of the following locations:

Canberra, ACT, AUS- Extensive hands on experience delivering enterprise-level IT consulting projects using Agile or Waterfall methodologies

  • Experience utilizing Agile and Waterfall methodologies to deliver projects
  • Experience with Agile and Project Management toolsets (e.g. Miro, Jira, RallyDev)
  • Presented to Clevel executives as well as to technical subject matter experts
- supporting with presales estimations, bid approvals, rfp responses
  • Project management certifications (e.g., APM, CSM, PMI-ACP, PRINCE2 SAFe (Scaled Agile), etc.)
  • AWS / Cloud Experience and Certifications
  • FinancialForce Professional Services Automation (PSA) for Salesforce

Acknowledgement of country:


In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.

We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.


IDE statement:
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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