Prahran Market Store Manager

2 weeks ago

City of Stonnington, Australia Market Lane Coffee Full time

Are you looking for your next exciting hospitality role? Market Lane Coffee, a certified B-Corp coffee roaster & retailer is looking for a new manager for our freshly renovated Prahran Market store

  • A supportive, established speciality coffee employer
  • Lots of training opportunities to hone your skills in coffee, leadership & tasting
  • A freshly renovated space with a lovely team is waiting for you

JOB DESCRIPTION

As a Shop Manager at Market Lane you will work directly with your team of dedicated baristas and retail assistants to ensure the customer's experience at our flagship store is a positive one. You will be in charge of, and responsible for, the product and service quality provided in our Prahran Market location, as well as manage and support your staff and carry out staff evaluations, inductions and on-the-tools training and coaching.

We expect our team of Shop Managers to lead by example (e.g., following our drink quality guidelines, providing professional, warm and attentive customer service to everyone, and teaching and mentoring the Barista team to learn and grow in their roles, specifically in regards to their coffee making, customer service and retail sales skills.

Keeping up with inventory, banking, ordering and quality control are a part of the role too and require strong organisational and time management skills. This role is supported by a Shop Supervisor.

Our Prahran Market Shop 13 shop is our (freshly renovated) flagship Market Lane Coffee location, where our story began in 2009. With the recent renovation, many of the special elements that existed in the space when we opened 15 years ago have been brought back to life. We'll be roasting on-site on with our original 5-kilo Probat roaster, coffee cuppings (tastings) will be held every Tuesday, and we'll be hosting roasting classes again from the space. The shop is open 7 days a week and is located in the Prahran Market along its fresh produce stalls and speciality shops.

SKILLS & QUALIFICATIONS

A successful applicant must have 2+ years of hospitality or retail business management/supervisor experience. You must have excellent interpersonal skills for various purposes like managing your staff, looking after your customers and reporting back to upper management.

Other qualities of a successful applicant:

  • A professional and composed demeanour
  • A passion for exceptional customer service
  • An ability to offer genuine, empathetic, compassionate service
  • Great communication skills that include an ability to be direct, constructive, and positive
  • An ability to mentor and support your staff
  • The ability to work in a fast-paced, and sometimes high-pressure environment
  • Creative problem-solving skills
  • An ability to deliver with a sense of urgency
  • Exceptional time management skills
  • Comfortable asking for help and communicating your needs to your supervisor
  • An ability to delegate in a meaningful way

Market Lane Coffee is an equal employment opportunity company. We're committed to fair and equitable treatment for all employees and prospective employees. We value and respect the diversity of our workforce, and we are committed to providing a supportive and healthy work environment that is free of unlawful discrimination, harassment and bullying.

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EMPLOYMENT CONDITIONS

  • This is a full-time permanent salaried position
  • The role is based at our flagship Prahran Market location which is in South Yarra, located inside the Prahran Market.
  • This role offers a chance to work in an organisation that values quality and authenticity at all levels.
  • Negotiable salary based on experience.
  • Other benefits include: Mental Health Fund, coffee allowance, professional development and monthly training opportunities.
  • Start date: We're ready when you are
  • Please note, we are looking for a long-term candidate with full-time availability, so working holiday & student visa holders are not suitable for the role.

TO APPLY

Please send: a relevant resume (with references) and a cover letter to Applications close June 2nd.

__

At Market Lane, we put our hearts and souls into sourcing and roasting exceptional coffees that delight our customers every day. Our goal is to make great coffee accessible and exciting, and easy to brew and enjoy.

We have been roasting in Melbourne since 2009 and, from the beginning, we've been committed to quality, transparency, sustainability, and using business for good. These principles have a real impact on the way we buy coffee, the people we work with and how we run our business..

Market Lane Coffee is an equal employment opportunity company. We're committed to fair and equitable treatment for all employees and prospective employees. We value and respect the diversity of our workforce, and we are committed to providing a supportive and healthy work environment that is free of discrimination, harassment and bullying.

OUR TEAM & OUR VALUES

One of the best things about working at Market Lane is that we work with great people. Our team members are warm, thoughtful and passionate, and make Market Lane a special place, both to work in and patronise. We work with dedicated and quality-focused local producers, talented creatives, and wonderful food and hospitality businesses around Australia and the world. And we have a very loyal and engaged community of customers, both online and in our shops, who love Market Lane and what we do.

We value quality, transparency, sustainability and using business for good. These have a real impact on how we buy coffee, who we work with, and how we do business. As a team we also value:

  • Honesty, authenticity, and integrity
  • Showing genuine care, respect and appreciation for our customers, supply partners and coworkers
  • Building and contributing to a collaborative, productive and positive culture, where everyone feels supported, safe, valued and able to flourish

Many of our team members are longstanding employees and have developed with us, and we work to provide opportunities for every individual to grow in their professional careers. We are a certified B Corporation and we are Carbon Neutral.

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