Indigenous Guest Service Host

1 week ago

Melbourne, Victoria, Australia Indigenous Workstars Full time
Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Melbourne

About the Role
We are seeking Guest Services Hosts to join the Guest Services team at SEA LIFE Melbourne Aquarium. We have a mixture of casual, part time and full time positions available

As a Guest Services Host, you are the first impression of the world-famous SEA LIFE Melbourne.


Providing world class customer service, you will be a friendly face on our admission tills as well as being a knowledgeable guide at major touch points throughout the aquarium.

We are looking for positive, energetic team players who are calm under pressure and are dedicated to providing the highest quality experience to all guests who walk through the door

Further responsibilities include:

  • Successful operation of all ticketing and admission facilities
  • Engaging customer service as a guide across specific areas of the aquarium
  • Successful operation of our 4D cinema
  • Providing world class customer service to all our guests
  • Upselling our guests on unique experiences and addons as part of your admissions responsibilities
  • Duty Management shifts where required

Please note that this role requires weekend and school holiday availability.

About You
In addition, you are a strong communicator and are able to build rapport across the business.

Your ability to have a flexible and adaptable approach along with demonstrated planning, organisational and time management skills are desired.


About the Benefits
We offer a competitive salary plus the following benefits:

  • Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
  • Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
  • Corporate benefits including free access to all our attractions worldwide
  • Being part of a business built on fun

Application requirements:


Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

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