Direct Services Team Leader

7 days ago


Gold Coast, Queensland, Australia The State of Queensland Full time

Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts
Logan Accommodation Support and Respite Services; South East Accommodation Support and Respite Services; Disability Accommodation Respite & Forensic Services; Loganlea and Robina

Your contribution
As a Direct Services Team Leader you will supervise the day-to-day practice of direct support staff in the provision of accommodation support and respite services to people with an intellectual disability and their families. You will ensure that staff practices are consistent with all relevant legislative requirements and standards, including the Human Services Quality Framework. As a Direct Services Team Leader you will have skills in leading and mentoring staff within an established direct support practice framework.

Key duties and responsibilities
The Direct Services Team Leader (DSTL) key responsibilities are:

• Encouraging teams to identify and implement strategies to ensure continuous improvement of service delivery for people with an intellectual disability.

• You keep yourself and teams informed about and ensure the application of relevant legislative requirements, departmental policies and service delivery practices.

• You plan for and implement regular monitoring and review of systems and processes utilised by support staff within the service delivery environment.

• You can articulate performance standards when providing coaching and mentoring to direct support staff by providing constructive and incisive feedback about the work practices of individuals. You inform staff on service delivery and departmental requirements and will escalate matters of concern.

• You actively contribute and encourage others to participate in support planning for people with a disability who receive services.

• Recognising and contributing to the AS&RS Governance Structure, supporting quality outcomes for clients through the delivery of quality services and continuous
improvement.

There are two positions available. One position in LoganLea and one in Robina. Please advise your preference of work location on your application.

Applications will remain current for a period of 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

There are two Permanent Flexible full-time positions available.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.

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