Enrolment Consultant

2 weeks ago


Melbourne City Centre, Victoria, Australia Probe CX Full time
At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple).

With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.

We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe, expect to think differently, challenge the norm and find your purpose.

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple).

With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.

We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe, expect to think differently, challenge the norm and find your purpose.

  • Join our dynamic team as an Enrolment Consultant, representing a vocational education provider. If you have a knack for sales and a passion for consulting, this is the perfect opportunity for you._
About the Role

As

_an Enrolment Consultant_, you will be instrumental in providing a positive and interactive experience for potential students seeking to enroll.

Your primary responsibility will be to engage with students in both outbound and inbound contact center settings, employing a consultative approach to effectively showcase the courses.

You will identify and match students' requirements with suitable courses through a comprehensive pre-sale and sale/conversion procedure.

Key Details:

  • Commencing August Monday to Friday 9:00am to 5:00pm
  • La Trobe st
  • Ideal location for public transport, Door step at Flagstaff Station, 10 min walk from Southern Cross, Trams, and $12 daily parking
  • Casual contract with 38 hours per week
  • Casual rates + Commissions
  • You will be required to complete a National Police Clearance
As an
_Enrolment_

- _Consultant you will:

  • Engage with prospective students through inbound and outbound calls, understanding their individual needs and future goals while providing comprehensive course advice.
  • Meet and exceed key performance indicators (KPIs) related to enrolment targets, productivity, conversion rates, and lead management.
  • Uphold high-quality standards for all enrolment processes, ensuring accuracy and attention to detail.
  • Maintain excellent written and verbal communication skills to effectively interact with students and stakeholders.
  • Manage and nurture a sales pipeline, ensuring efficient follow-up and proactive engagement with prospective students.


Skills and experience- Demonstrated experience in sales within a contact center environment.- Exceptional communication skills, allowing you to effectively engage with a diverse range of clients.- Adaptable and consultative approach when interacting with students, tailoring recommendations to their unique circumstances.- Thrives in a fast-paced, team-focused environment, consistently meeting demanding targets.- Previous experience in the education and training sector or a similarly fast-paced B2C outbound environment would be advantageous.


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