Customer Experience Team Coordinator

1 week ago

Melbourne, Victoria, Australia Qantas Airways Limited Full time
Join the path less travelled with a fun, committed and mission-oriented team- Immediate access to a range of employee benefits, including our staff travel program- Permanent full-time job opportunity based in Melbourne, Australia


Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low airfare travel.

As we emerge from the pandemic, the outlook for our domestic and international flying is very strong and our teams are excited to welcome our new A321LR Neo's as we continue on our mission to offer all day, every day low fares so more people can fly to more places, more often.


Jetstar is seeking a Customer Experience Team Coordinator based in Melbourne, who will be responsible for the day-to-day support of the Customer Experience Team across all of our bases and our office support team.

Reporting into the Senior Manager, Cabin Crew Operations, you will need to be creative, analytical and innovative. You will naturally be detail-oriented with excellent critical thinking and research skills. You will need to be resourceful and collaborate effectively with stakeholders across the organisation. Provide administrative support and project coordination to assist in the delivery of business objectives for Jetstar's largest team - our Cabin Crew

  • Please note. This position will require domestic and at times international travel._

Key responsibilities:

  • Providing team administration support to the Customer Experience Support Office team and Cabin Crew Operations leadership team;
  • Providing project support and assistance for exciting new Cabin Crew projects and initiatives;
  • Coordinating all base onboarding, offboarding, transfers and relocations including internal and external stakeholder communication and management;
  • Develop, manage and maintain all base documentation including base handbooks and guides;
  • Provide general administrative support as required including producing letters, taking minutes reporting, coordination of leadership forums;
  • Assist with coordination of festive seasonal base activations and initiatives;
  • Provide support for Cabin Crew Base Administrators to align processes;
  • Use initiative to proactively identify ways to improve processes and better support the Customer Experience and frontline cabin crew team;
  • Support with PowerBI and other dashboard reporting as required for the leadership team;
  • Provide support and contribution as required to the achievement of departmental objectives e.g. crew engagement initiatives, attendance improvement.

You'll have:

  • Previous administrative and project experience in a support role (or related role);
  • Excellent communication and interpersonal skills with a customerservice mindset;
  • Experience in a high volume, fast paced environment;
  • The ability to work independently, while leveraging the team for support as required
  • Is highly organised and has an eye for detail;
  • Can demonstrate the ability to manage competing priorities;
  • Experience within aviation is preferable but not essential;
  • Has a proactive approach to solving problems.
Jetstar thrives on innovation. We are always looking to employ ambitious and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice.

Our Benefits


Jetstar team members have access to heavily discounted airfares to destinations all over the world - not only for team members, but for their favourite travel companions too.

Our staff travel benefits includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel.

Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

Our Culture

Jetstar is alive with a sense of adventure.

Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance.

If you love the road less travelled, you'll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes.

You'll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Applications close April 23rd, 2023

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