![Virtuoso, LTD.](https://media.trabajo.org/img/noimg.jpg)
Acct. Manager, Member Relations
1 week ago
Virtuoso is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 54 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,300 of the world's best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $28-$32 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit .
The Account Manager, Member Relations strives for and supports the successful execution of member account development and engagement. This role drives member performance as it relates to partner revenues, advisor performance, agency engagement and Virtuoso program optimization.
Account Managers will work with Account Directors, assisting in providing input for the design and implementation of the market regional business plan, as it relates to account management to maximize Virtuoso's performance in the market.
Essential duties and responsibilities include the following. Other duties may be assigned.
Providing input into the regional business plan and budget. Supports delivery and execution of the business plan. Ensuring compliance with the Virtuoso "playbook". Delivery of the key performance metrics as outlined in the Business Plan. Accountability for the member account plans (maps), aligning member's growth & profitability plans with Virtuoso sales, professional development, and marketing programs. Maintenance and execution of the company CRM platform. Input into the Virtuoso Owner/Manager Regional Communication and Professional Development programs under the direction of the market Account Director. Input to the Monthly Owner and Manager Calls. Proactive interdepartmental engagement. Engagement in regional market events and Global Virtuoso events. Provide support to Account Director in identifying and developing new business opportunities and monitoring of competitive context. Execute new member onboarding as directed by regional Account Director. High profile attendance in member conferences, meetings, and education programs. Competitor analysis and reporting. Management of critical member matters. Oversight of production reporting. Other duties as required.Educational and Skills Requirements:
Tertiary qualification in Business, Travel & Tourism or Marketing years of related work experience including industry experience, understanding of the luxury market, prior account management experience and experience contributing to team performance Proficient in Microsoft Office Suite Leadership capabilities Project management Excellent presentation skills Interpersonal skills Results oriented with a focus on commercial delivery Strong quality service attitude and approach Self-motivated and energetic Champion of company goals and objectives Innovation – Forward thinking, curious and creative Commercial acumen – negotiation and strategy CRM – proficiency in using company platform Marketplace Awareness – Current business trend knowledge Analytical Skills (intermediate) – Ability to collect and analyze information, problem solve, and make decisions Collaboration – Strong skills in inspiring the win-win-winTravel Requirements:
35%+ of time for this role will be spent travelling, visiting members, attending events, conferences, and team meetings. Travel will be primarily domestic but may include some international.Type/Nature of Contacts:
Internal: This role reports to the Account Director. Key job contacts are primarily with other Account Managers and Account Directors, the Marketing Manager, the Account Director Partner Relations and Market General Manager. External: Majority of time spent in market with owners & managers.-
Acct. Manager, Member Relations
1 week ago
Melbourne, Victoria, Australia Virtuoso, Ltd. Full timeThe Account Manager, Member Relations strives for and supports the successful execution of member account development and engagement. This role drives member performance as it relates to partner revenues, advisor performance, agency engagement and Virtuoso program optimization.Account Managers will work with Account Directors, assisting in providing input...
-
Member Relations Consultant
1 week ago
Melbourne, Victoria, Australia RACV Full timeRACV Head Office | Melbourne CBD Location Permanent Full Time | Hybrid Working Competitive Salary | Discount on RACV ProductsGreat things start hereChallenge yourself, inspire others, make a difference - it all starts here. At RACV, we're proud to be there for every Victorian. Whether it's on the side of the road, a trip down the coast or inside our stores,...
-
Workplace Relations Manager
1 week ago
Melbourne, Victoria, Australia Metro Trains Melbourne Full timeDue to growth and expansion the Workplace Relations unit are looking for a Workplace Relations Manager to act as a strategic support partner, ensuring that operational leaders receive high quality and compliant advice and support on a range of industrial relations and employee relations issues. You will partner with operation leaders and members of the...
-
Workplace Relations Manager
1 week ago
Melbourne, Victoria, Australia metrotrain Full timeAt Metro, we are one team, united in our purpose of moving Melbourne. We believe in fostering an environment where your skills, talents, and aspirations can thrive. We look forward to supporting you as you plan the next chapter of your career at Metro. Before applying for a new role at Metro, please notify your current manager. Due to growth and expansion...
-
Workplace Relations Manager
1 week ago
Melbourne, Victoria, Australia Metro Trains Melbourne Full timeIndustrial & Employee Relations (Human Resources & Recruitment) Full time Excellent pay and corporate partner benefits At Metro, we are one team, united in our purpose of moving Melbourne.We believe in fostering an environment where your skills, talents, and aspirations can thrive.We look forward to supporting you as you plan the next chapter of your...
-
Government Relations Manager
1 week ago
Melbourne, Victoria, Australia Profusion Group Full timeTier 1 Funds Manager Global Presence High performing teamClient Overview:Join a world-renowned fund manager with a reputation for excellence. Our client is seeking a Government Relations Manager with 4-5 years of experience in government relations/policy to join their team in Australia.Role Overview:As the Government Relations Manager, you will play a...
-
Guest Relations Manager
1 week ago
Melbourne, Victoria, Australia Hilton Full timeGuest Relations ManagerAbout Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.About the...
-
Guest Relations Manager
1 week ago
Melbourne, Victoria, Australia Hilton Full timeAbout Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.About the roleLeading the way with...
-
Guest Relations Manager
3 weeks ago
Melbourne, Victoria, Australia Hilton Full timeAbout Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.About the roleLeading the way with...
-
Guest Relations Manager
1 week ago
Melbourne, Victoria, Australia Hilton Hotels Full timeJOB DESCRIPTIONAbout Hilton Melbourne Little Queen Street Hilton Melbourne Little Queen Street combines old world charm with modern luxuries This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces. About the role...
-
Workplace Relations Manager
1 week ago
Melbourne, Victoria, Australia Forensicare Full timeLocation: MelbourneJob type: Full timeOrganisation: ForensicareSalary: Salary not specifiedOccupation: OtherReference: 15953- Extensive investment in facilities and people supporting our significant service expansion:- Free On-site Parking:- Salay $ % Super, Salary Packaging and Retention Payment: A culture where people careJob locationOur Corporate Office...
-
Melbourne, Victoria, Australia Victorian Chamber of Commerce and Industry Full timeFantastic career opportunity to work for Victoria's peak industry body Lead our Workplace Relations and Wellbeing team to deliver excellent outcomes for members CBD Head office, however flexible and hybrid working options availableAbout usWe are the most influential, independent business body in Victoria with over 65,000 members. Our members choose us...
-
Client Relations Manager
1 week ago
Melbourne, Victoria, Australia Globetrotter Full timeMelbourne CBD We work in an environment of trust we hire fabulous people, support them to deliver results and celebrate our successes together. Develop your career with a stable company with 40+ years in the industry we are committed to supporting our team members to achieve their personal goals. You'll have complete autonomy over your portfolio and the...
-
Workplace Relations
1 week ago
Melbourne, Victoria, Australia HWL Ebsworth Full timeWorkplace Relations & Safety – Solicitor 01 February 2024 SYDNEY | FULL TIME Highly regarded, reputable Safety & Employment Practice Clear and transparent path to progression Flexible working arrangements About us HWL Ebsworth is not your typical law firm. Our rapid rise to become the largest legal partnership in Australia shows that in...
-
Workplace Relations Manager
1 week ago
Melbourne, Victoria, Australia Metro Trains Melbourne Full time1 February 2023Melbourne Full TimeMetro Trains Melbourne (MTM), operating, maintaining, and transforming part of Victoria's rail network is seeking a Workplace Relations Manager to support its Infrastructure business. This role is an 18-month Max-Term contact in a full-time capacity.Why work for Metro Tell us how YOU want to work Flexible working...
-
Workplace Relations Consultant
1 week ago
Melbourne, Victoria, Australia Acttif Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: The Workplace Relations Senior Consultant works in relation to the effective case management of employee grievances/claims, workplace investigations, conduct and performance issues and the management of ill and injured employees. This position guides and actively...
-
National Acct Mgr, Australia
1 week ago
Melbourne, Victoria, Australia Glanbia Foods Full timeNational Account ManagerGlanbia Performance Nutrition (a division of Glanbia) is a leading global performance nutrition business, with market leading brands such as Optimum Nutrition and is sold in over 130 countries worldwide. Within Oceania (Australia and New Zealand), the GPN branded portfolio consists of Optimum Nutrition, BSN, and Levlup, and has a...
-
Employee Relations Manager
1 week ago
Melbourne, Victoria, Australia Qantas Airways Limited Full timeNewly created role that combines your employee relations expertise with a passion for project management and analytics Immediate access to amazing employee benefits, including staff travel Permanent Full Time or Part Time (4 days)Join the Jetstar team at a pivotal moment in our history. The outlook for our domestic flying is strong, our teams have never been...
-
Public Relations Manager
1 month ago
Melbourne, Victoria, Australia Randstad Australia Full timeAbout the organisationFounded in the 1940's and with over 100 stores around the world, our client is a growing global retail company. About the roleReporting into the Marketing Director, you will represent and build the brand within Australian media. You will: Work closely with the global Public Relations team in Asia whilst focusing on all aspects of...
-
Public Relations Manager
1 week ago
Melbourne, Victoria, Australia Randstad Australia Full timeAbout the organisationFounded in the 1940's and with over 100 stores around the world, our client is a growing global retail company. About the roleReporting into the Marketing Director, you will represent and build the brand within Australian media. You will: Work closely with the global Public Relations team in Asia whilst focusing on all aspects of...