E-commerce Customer Service Officer

2 weeks ago

Melbourne, Victoria, Australia TAG Heuer Full time

POSITION


Reporting to the Melbourne Boutique Manager, the E-Commerce Customer Service Officer will be based in the Melbourne Boutique back office and be responsible for meeting individual and E-commerce sales targets and providing an exceptional level of online client service at all times.


KEY RESPONSIBILITIES
In addition to maximising sales opportunities and developing potential clients, you will be:

  • Storytelling/client experience: bringing emotion, surprise, and culture to the client.
  • Replying to comments on social media, Google reviews etc.
  • Managing ongoing customer relationships.
  • Assisting customers with phone/online orders and aftersales service issues.
  • Looking after waitlist, preorders, and orders and liaising with the logistics team.
  • Following up on orders and liaising with customers, retail, repair services etc.
  • Following up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
  • Working and communicating closely with the Boutique Manager and Senior Ecommerce Specialist to drive key promotions and report back on products on customer feedback in a timely manner.
  • Achieving sales targets andbuilding greater product and brand awareness for customers.
  • Maintaining and updating regular client correspondence.
  • Keeping abreast with products and selling strategies by attending all training programs and courses arranged by the company.
  • Demonstrating a certain level of flexibility and adaptability with the roster i.e. change in hours/days etc.
  • Developing collaborative, positive working relationships with team members at the boutique.
  • Being a strong team player: ad hoc assist the boutique in sales and customer service during extreme peak periods.
  • Collaboratively working with the management and keeping them informed with new ideas to improve everyday business in the Ecommerce channel.
  • Respecting, supporting and working efficiently with everyone to create a dynamic team.
  • Acting as a brand ambassador and upholding the brand image of TAG Heuer.
  • Wellpresented and groomed at all times.

PROFILE
At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and agile.

While technical expertise is very important in everything we do, personality matters a lot to us:
bring your own style & charisma

You must possess the below:

  • Sales & service oriented
  • Mature, Adaptable and Flexible
  • Good verbal and written communication skills
  • Well versed with the luxury goods industry and customers
  • Passion for retail, timepieces, jewellery
  • High integrity and honest
  • Willingness to represent the brand and act as the ''ambassador''
  • Team player

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