Digital Product Manager

2 weeks ago

Sydney, New South Wales, Australia Qantas Airways Limited Full time
Create game-changing, world-class digital experiences for Qantas Frequent Flyers- Take on a new challenge helping execute product vision, strategy and roadmap collaboratively with the Qantas App team- Permanent position based at our head office in Mascot


Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members.

Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new ventures and other businesses such as Qantas Money, Qantas Insurance, Qantas Hotels & Holidays and Qantas Wine.


The Digital Product Manager role will be working in the Qantas App team, helping craft the product vision and subsequent roadmaps to ensure our members get the most out of the entire Qantas Frequent Flyer program.

Reporting into the Head of Product, Member & Program this role is a key member of driving Qantas Loyalty products forward and delivering a large revenue stream for the group.


This role will focus on the end-to-end Qantas App customer experience, while working collaboratively with many teams across the Qantas Group.

This role will be responsible for leading customer research and discovery of new initiatives alongside the UX & design team.

The successful applicant will also need strong analytical skills with the ability to dive deeper into multiple information sources to identify pain-points and make data driven recommendations for change - in addition to delivering key initiatives on time.


You'll have:

  • Experience as a Digital Product Manager
  • Strong understanding of mobile and web technologies and industries
  • Experience launching multiple digital products
  • Demonstrated and focused desire to build products and services that customers will love
  • Experience leading customer research and product discovery
  • Demonstrated ability to collaborate, contribute and create effective teamwork across traditional organisational boundaries as well as lean agile organisations
  • Excellent communication and stakeholder management capabilities
  • Strategic mindset and ability to communicate vision
  • Proven and strong analytical problemsolving skills
  • The capacity for selfmotivation, independent initiative and creative problemsolving
  • The ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication
  • Excellent leadership skills with experience collaborating with crossfunctional teams
Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.


There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas.

Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities.

While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
  • We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
  • We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Be a part of something special and play your part in the Qantas story - get in touch today.

Applications close: 18 June 2024

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