Head of Customer Success

1 week ago

Sydney, New South Wales, Australia ProForce Full time
Be part of a well-invested and internationally-growing company

  • Scope to make a significant impact and expand career
  • Great team culture within a highenergy environment

Are you a passionate about driving customer success and building strong relationships?

Do you have a proven track record in the SaaS Industry, leading customer success teams and ensuring customer satisfaction?


Our client, a leading SaaS provider founded in Australia, focuses on providing innovative solutions for SME businesses to help them save time, sell easier and stand out from competitors.

We are looking for a

Head of Customer Success to join our team based in Sydney, NSW full-time.

The Company:


We are a leading SaaS company that provides cutting-edge software to empower businesses to streamline their operations, enhance productivity and achieve their business goals.

With a focus on delivering exceptional customer experiences, we are committed to helping our clients succeed in a competitive marketplace.


We are a growing 'scale-up' business in all states of Australia and looking to expand to both NZ and US.

We are well-invested and are looking for a Head of Customer Success to expand and join our team to grow professionally and collaboratively in Sydney.


The Role:

  • Lead and manage a team of customer success managers, providing guidance, support, and mentorship to drive high performance and professional growth
  • Develop and implement customer success strategies, goals and KPIs aligned with business objectives
  • Build and nurture strong relationships with key stakeholders within SME organisations, acting as a trusted advisor and advocate for their success
  • Drive customer adoption, on boarding, and user engagement, ensuring successful implementation and integration of our SaaS solution
  • Proactively identify and address customer needs, challenges, and opportunities to maximise customer satisfaction and retention
  • Collaborate with the sales and marketing team to expand product adoption
  • Collect and analyse customer feedback and data, providing insights and recommendations to inform product enhancements and roadmap decisions
  • Proven experience in leading customer success teams, preferably in the SaaS industry
  • Indepth understanding of customer success methodologies, best practices, and metrics
  • Strong business acumen with the ability to align customer objectives with our SaaS product offerings
  • Excellent communication, interpersonal, and presentation skills
  • Proactive approach and ability to manage a team of customer success managers
  • Resultsoriented, selfmotivated, and able to thrive in a fastpaced, dynamic environment
  • Experience with CRM and customer success platforms

What's in it for you?
Our client is a rapidly growing organisation which you will be able to be part of, as well as:

  • Be part of a stable and well-invested company that has the potential to grow globally
  • Ability to make a significant impact on the product and company's growth through a selfdisciplined approach
  • Great team culture within a highenergy environment
that is experiencing positive change long-term

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