Client Care Representative

2 weeks ago


Gungahlin, Australian Capital Territory, Australia Animal Emergency Australia Full time
Pet well-being discounts (treatments and products)

  • Gym discounts (Fitness Passport)
  • Focus on continued education and development

ABOUT US
At Canberra Veterinary Emergency Service, we are available to help critical and unwell patients when they need it most. We operate from 6pm to 8am on weeknights, and 24 hours on weekends and public holidays. We have varied shift hours available to suit your needs, including morning afternoon, and evenings across the week and weekends, which is perfect for work life flexibility, while also saving lives and supporting clients

Our patients mean the world to us, and they are our greatest inspiration.

We strive to get patients home to their families, and it's the hard work of our dedicated team that bonds us all closely and creates a positive culture on the floor.

Our leaders care deeply about our staff, including the direction of career progression and ensuring everyone has a good work life balance.

We are proud to be an inclusive workplace, encouraging people to be their best authentic selves.

The Job
Canberra Veterinary Emergency Service (CVES) are seeking a

Client Care Representative to join a team of caring professionals, dedicated to pets' health and wellbeing on a Permanent Part time basis. This is a Permanent Part time position hours per week available but this can change depending on workloads etc) with various shift options for CVES Receptionists to ensure we cover early morning arrivals and evening patients and practitioners requirements.

All About You

  • Proven exceptional customer service skills along with an excellent and consistent phone manner
  • A passion for working with animals in a communitycentric environment
  • The ability to develop proficiency in new software programs and systems quickly and efficiently
  • Excellent administration and reception skills with strong attention to detail
  • Good presentation and interpersonal skills
  • Proactive and willingness to go above and beyond for clients, animals and colleagues
  • Experience working in a fastpaced environment managing multiple tasks
  • Ability to commit to rostered and rotating shifts during our hours of operation (Thur and Fri 4:30pm 12am; Sat
  • Sun 7/8am 4pm; 12pm
  • 9pm; 4pm 12am)
  • Completion of High School qualifications is essential

Key Responsibilities

  • Handling client enquiries
  • Taking phone calls, directing calls, taking and relaying messages accurately
  • Greeting owners and their pets (first impression)
  • Booking and coordinating appointments facetoface or on the telephone
  • Assisting the vet team with admitting and discharging patients
  • Recording detailed owner and patient information into our Vision VMP System
  • Communicating our diverse services, expertise and fee structure
  • Managing accounts, invoicing and payment process
  • Maintaining an efficient and professional reception area
  • Veterinary triage in person and over the phone
  • Basic animal handling
  • Other administration duties as required
***
Benefits and Cool Stuff

  • Above Award rates with regular pay reviews and continuing education perks
  • Pet wellbeing discounts (including vet treatments and products)
  • Gym discounts (Fitness Passport)
  • Dedicated wellbeing initiatives and wellbeing Program (Mental Health First Aid Officers, Employee
  • Assistance Program
  • Be a part of our veterinary emergency community, providing worldclass services for animals
  • Family friendly hours
  • Work life harmony
  • A fun, collaborate and fully supportive team that mentor and develop you for greater heights. Work hard and play hard together
  • Extensive inhouse training (phone scripts, phone triage training, euthanasia training)
***
Next Steps

  • As an emergency clinic we deal with a lot of stressful situations and assist clients during challenging times. Please tell us about a situation where you assisted clients in a difficult situation. Elaborate on the approach used, your role and the positive outcomes achieved.
  • Team work is very important for our clinic. Please provide an example of how you helped a team member or another example that can illustrate your ability to work in a team.


  • Gungahlin, Australian Capital Territory, Australia Complete Care Team Full time

    Complete Care Team aims to provide a holistic, wellness focused model of attendant care for people with various support needs. We focus on all aspects of our client's needs, including the physical, emotional, spiritual and social to promote wellness. Our highly respected company was established in 1999 to provide quality home based, person-centred services...


  • Gungahlin, Australian Capital Territory, Australia Seven Animal Health Full time

    Emergency and Critical Care (ECC) Veterinarian – Gungahlin, ACT – full-time position – experiencedThis Emergency and Critical Care (ECC) Veterinary Hospital, located in North Canberra, just three hours' drive from Sydney are looking for an experienced emergency and critical care veterinarian, to join their current team of 7 Veterinarians and 20 highly...

  • Merchandiser/layouts

    2 weeks ago


    Gungahlin, Australian Capital Territory, Australia SALESLINKGROUP Full time

    MERCHANDISER/LAYOUTSFirst established in 1997, Saleslink is a longstanding, well-known and respected national sales and field management service provider. We operate nationally across a number of retail channels, including grocery, pharmacy, hardware, department stores and automotive.We are looking for a merchandiser to represent our iconic brands in stores...


  • Gungahlin, Australian Capital Territory, Australia Burgmann Anglican School Full time

    Status:Permanent Full TimeCommencement Date: August 2023Position Location: Burgmann Anglican School, Forde Campus, Corner Francis Forde Boulevard and Hurrell Streets, Forde or Valley Campus, 4 The Valley Avenue, GungahlinLine Management: The position is responsible to the Head of Junior School and Pre Kindergarten Early Childhood Teachers and ultimately the...


  • Gungahlin, Australian Capital Territory, Australia BIG Brand Influence Group Full time

    Ongoing casual hours Work close to home Flexible hours across the weekAs a Planogram Merchandiser, you will be responsible for the execution of planogram/relays whilst maintaining relationships with store and retail management on an ongoing casual basis, helping Brand Influence Group (BIG) support Australia's major retailers.About the Role:Approximately...


  • Gungahlin, Australian Capital Territory, Australia Autism Canberra Psychology Centre Full time

    Could you be our next addition to Autism Canberra Psychology Centre's amazing team?As a continually growing psychology centre based in Gungahlin (Canberra, ACT), we are now hiring for an Executive Assistant position ASAPOur Services: Therapy / counselling by a Psychologist (delivered facetoface) Teletherapy / counselling by a Psychologist (delivered via...

  • Veterinary Manager

    2 weeks ago


    Gungahlin, Australian Capital Territory, Australia Animal Emergency Australia Full time

    Flexible and supportive work environment Attractive salary package Perfect opportunity for career progressionCanberra Veterinary Emergency Services (CVES) is an after-hours service operating weeknights from 6pm to 8am and 24 hours on weekends and public holidays. Our practice is a purpose-built facility that offers state of the art equipment. You will work...

  • Clinical Team Leader

    2 weeks ago


    Gungahlin, Australian Capital Territory, Australia Northside Psychology Full time

    Supportive culture with growth opportunities:Supervision and training:Flexible working conditions (Remote or Canberra-based):Optional Saturdays and After-Hours sessions:About You:You are an experienced leader and manager who is passionate about supporting your clinical team and driving their professional growth. You are passionate and dedicated to your...

  • Exercise Physiologist

    2 weeks ago


    Gungahlin, Australian Capital Territory, Australia Anytime Fitness Full time

    We are a dynamic team operating out of many commercial gyms in the Greater Wollongong area dedicated to promoting health and wellness within our community. Our facilities provide a vibrant and supportive environment for individuals of all fitness levels to achieve their goals.Position Overview:We are seeking a passionate and qualified Exercise Physiologist...

  • Discharge Shift Vet

    2 weeks ago


    Gungahlin, Australian Capital Territory, Australia Animal Emergency Australia Full time

    Job Reference:684007Location:Gungahlin, CanberraWork Type:Part Time (Permanent)We are seeking a caring and compassionate Discharge Shift Veterinarian for our Canberra based hospital, CVES:Are you a veterinarian looking to return to the industry after a leave of absence? Perhaps you are a GP Vet looking to branch into Emergency and Critical Care in a...

  • Veterinary Manager

    2 weeks ago


    Gungahlin, Australian Capital Territory, Australia Animal Emergency Australia Full time

    Job Reference:656614Location:Gungahlin, CanberraWork Type:Full Time (Permanent)CVES have a fantastic opportunity for permanent full time Vet Manager:Location: Gungahlin ACTFull Time - Flexible working arrangementsCanberra Veterinary Emergency Service (CVES) is an Emergency Animal Hospital, providing an after-hours service, operating weeknights from 6pm to...


  • Gungahlin, Australian Capital Territory, Australia Animal Emergency Australia Full time

    Permanent Full Time Lead a team Flexible working arrangementsLocation: Gungahlin ACTFull Time Flexible working arrangementsCanberra Veterinary Emergency Service (CVES) is an Emergency Animal Hospital, providing an after-hours service, operating weeknights from 6pm to 8am, 24 hours on weekends and public holidays. Our practice is a purpose-built facility...


  • Gungahlin, Australian Capital Territory, Australia Northside Psychology Full time

    The role of an administrator in Northside Psychology's practices is not just about managing administrative tasks. We work cohesively as a team to provide comprehensive care to our client. The supportive environment we create allows us to excel in our own roles while making a difference in the lives of those we support.Are you a highly skilled and...


  • Gungahlin, Australian Capital Territory, Australia LCA GUNGAHLIN Full time

    Unleash your leadership potential: join us as an Assistant Clinic Manager at LCA Gungahlin and transform the Laser industry togetherAre you a qualified therapist that cares about your continued professional growth and has been wanting to take the next step in your career? This could be your perfect opportunityROLE & RESPONSIBILITIESAs an Assistant Clinic...

  • Team Leader

    2 weeks ago


    Gungahlin, Australian Capital Territory, Australia YMCA NSW Full time

    Date:15-Mar-2023Location: Gungahlin, AUCompany:YMCA NSW- Lead the Health & Fitness Team at our Gungahlin Leisure Centre:Drive new membership to centre:- Understanding of program ImplementationAn opportunity now exists for a dynamic and energetic leader with significant experience in the Health and Fitness Industry to join and lead the Health & Fitness team...

  • Casual Merchandiser

    2 weeks ago


    Gungahlin, Australian Capital Territory, Australia CGL - Retail Services Full time

    Company Description CGL - Retail Services is the retail marketing division of the Clemenger Group. With our two market-leading brands, Creative Activation and Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.Clemenger Group is an...


  • Gungahlin, Australia Animal Emergency Australia Full time

    Pet well-being discounts (including treatments and products) - Gym discounts (Fitness Passport) - Lucrative penalty rates Canberra Vet Emergency Service (CVES) is looking to hire a dedicated client care representative on a casual basis. **About CVES** At CVES we are available to help critical and unwell patients when they need it most. We operate from 6pm...


  • Gungahlin, Australia Complete Care Team Full time

    Complete Care Team aims to provide a holistic, wellness focused model of attendant care for people with various support needs. We focus on all aspects of our client's needs, including the physical, emotional, spiritual and social to promote wellness. Our highly respected company was established in 1999 to provide quality home based, person-centred services...


  • Gungahlin, Australia Cordial Care Services Full time

    **Disability and Mental Health Support Worker** Cordial Care Services provides complete disability support services. Our empathetic and competent staff provides personalized care to improve our clients’ quality of life. We offer daily living support, community participation, life skills development, and innovative programmes to promote independence and...

  • Clinic Concierge

    2 weeks ago


    Gungahlin, Australia LCA GUNGAHLIN Full time

    Are you someone who loves serving customers, the buzz of retail and takes pride in offering a world-class customer experience? We have a newly created role that is essential to the success of our **Gungahlin **clinic! As Clinic Concierge at Laser Clinics Australia, you will be the face and ambassador of the brand. Our highly valued Clinic Concierge is...


  • Gungahlin, Australia BIG Brand Influence Group Full time

    Ongoing casual hours - Work close to home - Flexible hours across the week As a Planogram Merchandiser, you will be responsible for the execution of planogram/relays whilst maintaining relationships with store and retail management on an ongoing casual basis, helping Brand Influence Group (BIG) support Australia’s major retailers. **About the...

  • Merchandiser

    4 weeks ago


    Gungahlin, Australia BIG Brand Influence Group Full time

    Competitive hourly rate $30.54 p/hr + KMs - Flexible work life balance - Work allocated 2 weeks in advance As a** BIG Merchandiser** you will work within an allocated territory maintaining relationships with key retailers and supermarkets on an ongoing casual basis to ensure accurate execution of tasks. **About the Role**: **Up to 20 hours per week,...


  • Gungahlin, Australia BIG Brand Influence Group Full time

    Ongoing casual hours - Work close to home - Flexible hours across the week As a Planogram Merchandiser, you will be responsible for the execution of planogram/relays whilst maintaining relationships with store and retail management on an ongoing casual basis, helping Brand Influence Group (BIG) support Australia’s major retailers. **About the...


  • Gungahlin, Australia Autism Canberra Psychology Centre Full time

    Could you be our next addition to Autism Canberra Psychology Centre's amazing team? As a continually growing psychology centre based in Gungahlin (Canberra, ACT), we are now hiring for an Executive Assistant position ASAP! **Our Services**: - Therapy / counselling by a Psychologist (delivered face-to-face) - Tele-therapy / counselling by a Psychologist...

  • Barber

    4 weeks ago


    Gungahlin, Australia Ace Cutz Pty Ltd Full time

    Position: Hairdresser - Barber Employer: Ace Cutz Pty Ltd ABN/ACN: 56 654 746 540 Address: 140/ 43 Hibberson St, GUNGAHLIN ACT 2912 **Salary**: $70,000 - $85,000 Superannuation: 10.50% Hours per week: 38 hours Category: Full Time / Permanent Days/Timings: To be discussed including weekends - Saturday and Sunday Ace Cutz are specialists in hair styling. We...

  • Receptionist

    3 weeks ago


    Gungahlin, Australia Artisan Aesthetic Clinics Full time

    Artisan is looking for a part-time **Receptionist **(internally called **Client Experience Consultant) **to play a pivotal role in cultivating exceptional experiences for our clients and clinicians. As the first point of contact, you will have a natural ability to build an instant rapport and drive a desired outcome for our clients and clinic. Your keen...

  • Exercise Physiologist

    4 weeks ago


    Gungahlin, Australia Anytime Fitness Full time

    We are a dynamic team operating out of many commercial gyms in the Greater Wollongong area dedicated to promoting health and wellness within our community. Our facilities provide a vibrant and supportive environment for individuals of all fitness levels to achieve their goals. **Position Overview**: We are seeking a passionate and qualified Exercise...


  • Gungahlin, Australia Animal Emergency Australia Full time

    Pet well-being discounts - Ongoing training and career pathing in a professional, supportive environment - Exciting start to your vet nursing career **About Us** Canberra Vet Emergency Service (CVES) is looking to hire a junior veterinary assistant in a casual capacity. This role has the opportunity for progression to a permanent part-time role for the...

  • Clinical Team Leader

    2 weeks ago


    Gungahlin, Australia Northside Psychology Full time

    **Supportive culture with growth opportunities**: **Supervision and training**: **Flexible working conditions (Remote or Canberra-based)**: **Optional Saturdays and After-Hours sessions**: **About You**: You are an **experienced leader and manager** who is passionate about supporting your clinical team and driving their professional growth. You are...


  • Gungahlin, Australia LCA GUNGAHLIN Full time

    Unleash your leadership potential: join us as an Assistant Clinic Manager at **LCA Gungahlin** and transform the Laser industry together! Are you a qualified therapist that cares about your continued professional growth and has been wanting to take the next step in your career? This could be your perfect opportunity! **ROLE & RESPONSIBILITIES** As an...


  • Gungahlin, Australia Northside Psychology Full time

    The role of an administrator in Northside Psychology’s practices is not just about managing administrative tasks. We work cohesively as a team to provide comprehensive care to our client. The supportive environment we create allows us to excel in our own roles while making a difference in the lives of those we support. Are you a highly skilled and...

  • Casual Merchandiser

    4 weeks ago


    Gungahlin, Australia CGL - Retail Services Full time

    **Company Description** CGL - Retail Services** is the retail marketing division of the **Clemenger Group**. With our two market-leading brands, **Creative Activation** and **Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and...

  • Head Of Apac, Cyber

    2 weeks ago


    District Of Gungahlin, Australia Jacobs Engineering Group Inc. Full time

    Your Impact: About the Opportunity Cyber & Intelligence (C&I) solutions forms a key cross-cutting and direct-to-customer business unit within the newly merged company.C&I International (C&I-I) has a mandate to operate globally outside North America with a mission to 'enable Governments, Agencies and Operators of Essential Services to secure their critical...

  • Work Health

    2 weeks ago


    District of Gungahlin, Australia Camp Full time

    Want to help us in our mission to end the plastic pollution crisis? Then come join Samsara in tackling one of the planet's biggest problems with big impact Samsara represents the coming together of co-founders, the Australian National University (ANU), one of Australia's largest retailers and Main Sequence Ventures, to address a big planetary problem and...