Technical Specialist

1 week ago


Canberra, ACT, Australia Optus Full time

Location:
, ACT

Company:
Optus

Type:
Full Time

Job ID: 158484

Date: 6 May :27 PM

At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.


We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.


The primary purpose of this role is to facilitate the delivery of managed services and technical support for Unified Communication technologies according to Optus Enterprise service delivery models and contracted service level agreements.


As a Technical Specialist, your primary focus will be the operational ownership, management and resolution of technical services related to Unified Communications, Collaboration and Productivity domains as a part of the Optus Enterprise team based in Canberra-onsite.

The Optus Enterprise provides support and delivery of ICT services to enterprise and government clients in the Australian market who may have infrastructure and services in international locations.

The team is a premiere support offering by Optus Enterprise, providing full-stack technical management and thought leadership for products developed by both Optus and its market-leading vendor partnerships.

The Day to Day

Meet or exceed customer service SLAs.
Take ownership of customer issues escalated to you and update the incident manager and customer as appropriate.
Optimise outcomes for customers and OB ICS.
Manage workflow to ensure Major Network or Sensitive Customer Faults are prioritised.
Represent customer needs in a fast-moving fluid business environment
Increase customer loyalty.
Interactions & incidents are updated in ServiceNow.
You may be required to work at the Customer's premises on a regular basis.

About you

Australian Citizen for security clearance purposes.
Relevant military, tertiary or industry qualifications in ICT, engineering, signals, Collaboration and Unified Comms or equivalent experience
Extensive experience in technical operations and managed services based on industry best practice frameworks such as ITIL

For this role, you must be an Australian Citizen - due to the nature of this work, a Security Clearance is needed.

Therefore you must be eligible to obtain one.
You may be required to participate in an on-call roster.

What's in it for you?

Competitive salary and performance incentives
Discounts to Optus products and services, and to over 400 retailers Australia-wide
Training, mentoring and development opportunities (ask us about OptusU)
Up to five days of Volunteer Leave per year
A "connected" day for you to use to connect to something you are passionate about
Hybrid ways of working

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

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