Customer Success Consultant

2 weeks ago


Perth, Western Australia Silver Chef Full time

Introduction:
Are you passionate about delivering excellent customer service? Do you always aim to support customers in the best possible way?

If so, we want to hear from you

Join SilverChef, a unique global finance business that is rapidly expanding and operates with a fresh approach. Our finance product range consists of both established and innovative solutions that aid hospitality businesses in their growth journey.


As the main point of contact for our customers, you will offer exceptional service by understanding their requirements and providing effective solutions. Build strong relationships with customers to enhance loyalty and drive growth opportunities.

In this role, you will...

- Utilize your exceptional communication skills to interact with customers through phone and email, addressing their needs effectively.
- Foster relationships with customers to boost loyalty towards SilverChef and optimize growth and retention chances.
- Contribute to a vibrant work environment that values teamwork, feedback, and collaboration.
- Demonstrate flexibility and resourcefulness in adapting to customer needs while upholding a customer-centric approach.

Why consider joining our team?


Be part of a growing organization that prioritizes career advancement for its employees - where 21% of our staff members were supported in achieving career progression, secondments, or internal transfers during 2022. Enjoy attractive leave benefits, including paid volunteer days and study leave.

Join a diverse and welcoming team that encourages everyone to embrace their true selves at work every single day.

Celebrate special occasions, birthdays, and anniversaries while supporting the community through various initiatives like volunteer days, workplace giving, and purpose-driven profit projects.

Benefit from a comprehensive 2-week onboarding program to set you up for success, followed by continuous coaching and development opportunities for your professional growth.

We are looking for individuals who...

- Are driven and customer-centric professionals dedicated to achieving the best outcomes for customers.
- Are open to acquiring new skills and receiving feedback from supervisors and colleagues.
- Possess excellent verbal and written communication skills with a keen eye for detail and accuracy.
- Have a proactive approach and a positive outlook, focusing on providing solutions.
- Aim to utilize their previous experience in call center customer service/sales to positively impact our customers' experiences.



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