Customer Success Manager

1 week ago

Perth, Western Australia Data#3 Ltd Full time

Job Description

  • Join our high-performing team.
  • Work for an Australian HRD Employer of Choice winner for 9 years in a row
  • Join a forward-thinking organisation that values new ideas and innovation.

We are currently seeking an exceptional individual to join our successful Customer Success Team.

In this exclusive position, you will be responsible for implementing smart and effective customer success strategies throughout the entire customer lifecycle, including the onboarding and adoption stages, with the aim of maximising the benefits derived from the products and services our customers have acquired.

This is a permanent, full-time role that offers the flexibility of working both in the office and remotely from home. Ideally, based in Sydney or Melbourne.

Who is Data#3?

Listed in 1997, Data#3 is now an ASX200 listed company reporting revenues of $2.5 billion in the 2023 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD's Employer of Choice for the last 8 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.

In this role you will:

  • Understand various industries and businesses to align Customer Success and Data#3 offers with customer outcomes.
  • Collaborate with Sales, vendors, and customers to maintain a detailed lifecycle view of the customer's environment.
  • Grasp customer priorities and goals to guide them effectively through their lifecycle.
  • Create, manage, and execute Customer Success plans to achieve desired business outcomes.
  • Manage customer relationships alongside account owners, aligning Sales Account Plans with Customer Success Plans.
  • Lead onboarding activities, demonstrate tools, and ensure lifecycle engagement to enhance customer experience and success.
  • Champion data-driven Customer Success initiatives, track relevant metrics, and improve processes to elevate the customer journey.

About You

  • IT background with a proactive, solution-driven mindset and 2-3 years of experience in Customer Service, Contract Management, or Account Management.
  • Excellent verbal and written communication, strong commitment to values, and a dedicated work ethic.
  • Exceptional collaboration and negotiation skills, and effective teamwork.
  • Focus on ensuring optimal customer outcomes by driving product and service adoption without sales pressure.
  • Proactive problem-solver, highly organised, and able to handle customers at all organisational levels.
  • Passion for technology, continuous learning, and the ability to influence.
  • Experience with Cisco, Enterprise networks, and/or security is a bonus.

Are you an experienced Customer Success professional with a passion for driving results in the IT industry? Do you thrive on creating exceptional customer experiences and building lasting relationships? Join our team at Data#3 and make a significant impact by leveraging your expertise in service delivery, communication, and teamwork.

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

REF: SACA111674

Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.

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