Customer Care Specialist Sydney

2 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time
Customer Care Specialist Sydney

Do the work that matters:

Business Financial Assistance - Financial Difficulty is a dynamic and growing team.


We are a high performing team purely focused on assisting Small Business Customers who are experiencing difficulty in meeting their financial commitments.


We work closely with Risk, Product, Small Business Banking and Group Credit Structuring to provide tailored solutions for our customers.


See yourself in our team:

You will have empathetic conversations with our customers who are experiencing financial difficulty.

You will work with the customer to tailor a bespoke solution to meet their unique financial circumstances, which fits within risk appetite, and your credit delegation (PCAA).

We are available to service our business banking customers from 8am to 6pm, Monday to Friday

Your duties will include:

  • Provide a high level of customer service to Small Business Banking Customers who are experiencing financial difficulty.
  • Act within your delegated approval authority at all times, and demonstrate sound judgement when escalating issues for resolution.
  • Maintain thorough and accurate customer records.
  • Resolve customer complaints in a sensitive manner, ensuring balanced outcomes.
  • Understand the Small Business Banking segment and changes to financial difficulty and ensure that you comply with relevant regulations and external legislative requirements.
  • Foster collaborative working relationships with counterparts in the Risk, Product, Small Business Banking and Group Credit Structuring to ensure a holistic customer outcome is achieved for customers experiencing financial difficulty.

We're interested in hearing from people who:

  • Positive team-based attitude with the ability to add value to the team's productivity and culture.
  • Minimum 5 years customer contact experience.
  • Minimum 2 years' experience in analysing financials for small businesses.
  • Ability to provide sound, consistent risk decisions.
  • Awareness of relevant industry issues, in particular Hardship and financial difficulty, which might impact on external and internal credit environments affecting credit quality and recommend appropriate changes to system and/or policies.

Desirable

  • Tier 2 Accreditation.
  • Tertiary qualification in finance or commerce.
Relevant professional qualification (e.g. Finsia, PRMIA or GARP) or studying towards it.

In this role you will gain experience in:


  • Stakeholder Management e.g. developing and maintaining strong relationships with internal and external stakeholders.
-
Problem solving e.g. making decisions and solving problems to achieve optimal outcomes - acting as a self-starter, bringing a range of options and a recommended solutions, rather than simply escalating a problem.
-
Resiliency - it is an exciting but high intensity environment - you will need to display composure and have the ability to find an effective work/ life balance.
-
Customer Focus - you will be responsible for case managing customers in financial difficulty to resolution.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 09/04/2024

Job ID REQ207857

  • Customer Care Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Scentre Group Full time

    Your opportunity As a Customer Care Specialist, you will ensure high levels of customer service are consistently demonstrated and will support the day to day operations. You'll provide a positive and memorable experience to our customers via the various means and support systems made available to you. You'll play a key role in our Parking Experience team,...

  • Customer Care Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Scentre Group Full time

    Job no: 497770Work type: CasualLocation: SydneyCategories: Customer ServiceOur StoryScentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a...

  • Customer Care Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Scentre Group Full time

    Our Story Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world's leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail...

  • Customer Care Specialist

    2 weeks ago

    Sydney, New South Wales, Australia S2M Digital Full time

    Job Type: Full TimeLocation: Sydney NSWClassification: Call Centre & Customer ServiceSub Classification: Customer ServiceReference #:Contact Name: Annabelle GonzalezSalary:This brand is trusted & loved by thousands of Australian families and experiencing exciting expansion into new markets globally.They are on the lookout for two enthusiastic and...

  • Customer Care Specialist

    2 weeks ago

    Sydney, New South Wales, Australia S2M Full time

    12 month Contract / Hybrid Working Structure Up to 72,150 inclusive of super Gorgeous Office and central location In walking distance Green Square StationThis brand is trusted & loved by thousands of Australian families and experiencing exciting expansion into new markets globally.They are on the lookout for two enthusiastic and process-oriented Customer...

  • Customer Care Specialist

    2 weeks ago

    Sydney, New South Wales, Australia BT Talent Full time

    Fast-growing Fintech with truly innovative and customer centric offering, Multi-Award winning business with incredible culture, Expand your career pathways for development.Join this unique and award-winning business as it takes forward-thinking technology and helps its customers by providing streamlining and automating services when it comes to their...

  • Customer Care Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Bare Full time

    Bare Cremation is a technology company reinventing the funeral industry.Bare Cremation was started with a simple vision- to give all Australians access to an affordable and stress free funeral service.We experienced first hand just how expensive, stressful and confusing arranging a funeral can be.So, we fixed it.We've built an entirely online funeral...

  • Customer Care Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Tripadvisor Full time

    Welcome to our fabulous world. We are _TheFork_.Our mission is to_ bring happiness through amazing dining experiences, _thanks to our 2 main products:TheFork App : the restaurant discovery and booking app for every occasionTheFork Manager : the tool to digitize restaurant operations and be in full control of your businessCreator of a unique model that...

  • South Sydney Sales Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Medipharm Recruitment Full time

    South Sydney Sales Specialist: Bronch / ENT / GI & Uromedipharm recruitment Sydney, NSW, AustraliaThis position will see you working with varying levels of healthcare professionals throughout all Public & Private Hospitals Critical Care Departments including ED, ICU / OR as well Urology / Gynae / ENT Outpatients Clinics & Specialists Private Rooms, for a...

  • Customer Strategy Specialist

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Customer Strategy & Technology Full time

    Exciting opportunities to work in a dynamic team and showcase your customer strategy, analytical, communication and stakeholder engagement skills:- 2 Permanent full-time roles based at Sydney (flexibility offered):- A challenging and rewarding role offering great exposure and opportunity to contribute in a meaningful way to the future of Sydney and the state...

  • Customer Care Executive

    2 weeks ago

    Sydney, New South Wales, Australia Tekskills Inc Full time

    Role: Customer Care Operator/Specialist/Executive/RepresentativeDuration: 6+months with possible extensionLocation: Anywhere from AustraliaRemote is availableWe have multiple exciting opportunities to join our Banking partner - Customer Care Representative team anywhere from Australia preferably Sydney and Melbourne. The purpose of this role is to provide...

  • Customer Care Specialist Sydney

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Do the work that matters:Business Financial Assistance - Financial Difficulty is a dynamic and growing team.We are a high performing team purely focused on assisting Small Business Customers who are experiencing difficulty in meeting their financial commitments.We work closely with Risk, Product, Small Business Banking and Group Credit Structuring to provide...

  • Specialist - Palliative Care

    2 weeks ago

    Sydney, New South Wales, Australia Global Medics Full time

    Are you a Palliative Care Specialist looking for a regular locum?***Global Medics is seeking a locum palliative care specialist to support a Sydney hospital.Dates:ASAP Start - Mid-May, 3 days per week - Mon/Tues/WedUsual work hours and includes participating in the on-call roster (yet to be devised but usually it is one week at a time).The hospital is...

  • Customer Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    Customer Service Specialist - Incident Response Customer Service Specialist - Incident Response Westpac Banking Corporation Sydney, Australia Customer Service Specialist - Incident Response Westpac Banking Corporation Sydney, Australia Posted 3 days ago Permanent Competitive Customer Service Specialist - Incident Response Job DescriptionUnique Entry...

  • Gis Specialist

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    GIS Specialist Employment Type: Ongoing Location(s): Bathurst or Sydney (Remote work available by negotiation within NSW) Salary Range: The package includes a base salary range of $ 106,025 to $ 117,363plus employer's contribution to superannuation and annual leave loadingThe OrganisationSpatial Services is an Agency within the NSW Department of Customer...

  • Atlassian Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Ignite Specialist Recruitment Services Full time

    Contract TypeContractReferenceBH-370840IndustryITSalaryper hour - Min: AUD 130 - Max: AUD 150Location: Sydney/ Brisbane / Canberra- Duration: Initially until 30th June x 12 months extension We are seeking an Atlassian Specialist to undertake operational, service delivery and administration tasks for Atlassian products. The Atlassian Specialist should have a...

  • Customer Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    Customer Service Specialist - Estate Settlement Services Commonwealth Bank of Australia Sydney, Australia Customer Service Specialist - Estate Settlement Services Commonwealth Bank of Australia Sydney, Australia Posted 4 days ago Permanent Competitive Do Work That Matters.CommBank's Estate Settlement Services (ESS) are responsible for responding to...

  • Customer Care Manager

    2 weeks ago

    Sydney, New South Wales, Australia I-MED Full time

    At I-MED we are committed to consistently delivering high quality and expert care, in each of our clinics, in every interaction, to ensure better health outcomes for our patients.This role is responsible for providing leadership and working collaboratively across the business to ensure customer feedback, compliments, complaints and enquiries are managed...

  • Disability Care Workers in Sydney

    2 weeks ago

    Sydney, New South Wales, Australia CARE LIVE SMILE Full time

    Home Support Workers - Casual WorkJob Location:Around Sydney especially in the North, East and Northern BeachesJob Category: Work with people with disability Personal care Domestic duties Transport service Social supportMust have: First Aid NDIS Worker Screening ID Cert III/IV in Aged Care, Disability, Individual Support or Nursing COVID19 fully vaccinated...

  • Customer Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Allianz Australia Full time

    Customer Service Specialists - Hunter Premium Funding | NSW - Sydney- Join a market leading funding organisation with ambitious plans:Provide exceptional service levels to commercial clients:- Build a career within one of the world's largest financial service organisationsLet's care for tomorrow. Forgiving our customers the best possible solutionsHunter...