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Customer Service Officer Fulltime Logistics Sales
2 weeks ago
Your duties will include:
- Provide dedicated customer service from the placement of the order all the way through the process to the delivery of our products.
- Convert quotations, credit claims and returns.
- Provide communications on product availability, product specifications, pricing and delivery information to customers.
- Maintain a high level of communication with customers, contractors, account managers, production, dispatch, and distribution centres.
- Resolve complaints and customer enquiries politely and professionally without conflict.
- Assisting in the coordination and completion of stock takes.
- Releasing daily orders for the production team efficiently and accurately.
Essential Selection Criteria:
- Have 2 to 5 years' experience within the building industry (timber, building or construction industries preferred).
- Have 2 to 5 years' experience within a customer service environment.
- Possess excellent communications skills inclusive of integrating and adapting to different personalities in a fastmoving industry (i.e. speak to customers, floor personnel, truck drivers, and senior management).
- Strong time management skills are essential, and the ability to multitask and work towards achieving strict deadlines.
- Ability to problemsolve and professionally manage customer queries and complaints.
Desired Selection Criteria:
- Not afraid of a challenging role and is looking for a longterm career.
- Experience with SAP software is highly desirable in this role.
Essential Requirements:
- Proof of rights to work in Australia.
- Current National Police Clearance willing to obtain at own cost.
- Ability to complete a comprehensive Pre-Employment Medical, including a drug and alcohol screening with the company's provider.
Salary:
From $60,000.00 per year
Benefits:
- Health insurance
- Professional development assistance
Schedule:
- 8 hour shift
Supplemental pay types:
- Annual bonus
- Overtime pay
- Performance bonus
- Retention bonus
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- Police Clearance (preferred)
Work Authorisation:
- Australia (preferred)
Work Location:
One location
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