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Operations Specialist Gateways

3 months ago

Brisbane, Queensland, Australia Queensland Health Full time

The role:

You will provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.

It will be your responsibility to establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch.

Additionally, provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the ITIL framework.

Are you right for this role?You will have a demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management.


  • Demonstrated technical expertise and experience in some of the following technology domains to analyse ICT system issues, and contribute to the design and implementation of appropriate solutions and improvements.
  • Network Firewalls; e.g. Checkpoint or Cisco ASA
  • Network Security; IPS, Antivirus, Antimalware
  • Network Management; Routing, BGP, NAC
  • Load Balancing and Clustering, NAT
  • External Access, Site to Site and Dynamic VPN's, Citrix, VDI
  • Forward and Reverse Proxy configuration and implementations
  • 2 Factor Authentication mechanisms, SMS, tokens, certificates and PKI
  • Microsoft Windows Server, Linux, VMWare, Azure, AWS
  • Microsoft Active Directory, Managing Internal and External DNS
  • Demonstrated ability to provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation
  • Welldeveloped oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management.
  • Ability to meet service delivery targets and implement quantifiable service improvements by coordinating multiple tasks within agreed priorities, time frames and working unsupervised.
  • Proven ability to work in a team environment developing effective working relationships with team members and stakeholders.

Specific Working Conditions:

  • Participate in oncall arrangements may be required for this position. Appropriate remuneration under the Award will apply.


 Mandatory Qualifications
  • NIL

Benefits of working with eHealth Queensland: By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including:

  • Competitive salary + generous superannuation and leave loading
  • Flexible working arrangements
  • Diverse work culture
  • Career training and development