Base Administrator

2 weeks ago

Melbourne, Victoria, Australia Jetstar Full time
  • Exciting opportunity to become the backbone and support our high achieving Cabin Crew and their leadership team
  • Immediate access to world class staff travel benefits for yourself and your travel companions
  • Permanent full-time job opportunity based at Melbourne Airport
  • Applications close 11.59pm Sunday 13 August
If you've ever thought about a career in aviation – now is the perfect time to take off with Jetstar We are so proud to be undertaking one of the biggest recruitment campaigns in our 19-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.

The Opportunity

Jetstar's Customer Experience team plays a pivotal role in supporting the operational excellence of our amazing Cabin Crew team. We are currently seeking a permanent full time Base Administrator to support our Manager, Cabin Crew located at Melbourne Airport.

In this role, you will be responsible for supporting our Manager, Cabin Crew and our Cabin Crew Leadership Team on day to day administrative and people elements for our Victorian and South Australian Cabin Crew bases. Your focus will be to ensure our administrative processes are efficiently implemented across our ports in Melbourne Tullamarine, Avalon and Adelaide, and that Cabin Crew queries are responded to or escalated to the relevant stakeholders in a timely manner.

Reporting to our Manager, Cabin Crew, key responsibilities of this role include:
  • Acting as a key point of contact and responding in a timely matter to a broad range of queries as the main point of contact for our VIC and SA bases
  • Communicating crew performance and operational concerns to relevant stakeholders as required
  • Providing administrative support to our Cabin Crew leaders (Crew Performance Managers)
  • Acting as a critical representative of our Customer Experience team by building positive working relationships with key stakeholders
  • Assisting with and becoming a key point of contact for transactional cabin crew queries
  • Verification of expense claims and invoices
  • Providing advice and resolution on payroll related issues and acting as first point of contact in resolving payroll queries as a point of contact with our payroll team
  • Follow up and approval of requests for various entitlements or benefits for our Cabin Crew as per our team's individual EBA's.
  • Providing general administrative support as required including uniforms, ASICs, car park passes, maintenance of base administration guides and general office supplies
  • Proactively identifying ways to improve processes and better support our Cabin Crew
  • Assisting with the Onboarding a recruitment process where required
  • Ensuring operational manuals are distributed in a timely manner
  • This is a very critical role in ensuring our teams success and we are seeking a very special individual to support our team
We are seeking an individual with a passion for working with a large number of stakeholders, some of which you may see on a daily basis, and some who you are required to support remotely across varying locations. Most importantly, are seeking somebody who loves to work hard, loves the hustle and bustle of an airport environment and will love their job, our people and our company as much as we do

We would love to hear from you if you can demonstrate the following skills/experience:
  • Proven experience in a key Administrator role that demonstrates a combination of admin/organisation and management of multiple stakeholders
  • Exposure/understanding of payroll processes (desired)
  • Excellent verbal and written communication skills
  • High level computer literacy and knowledge of Microsoft Office suite programs
  • High level attention to detail and ability to work on multiple tasks with competing deadlines
What's in it for you
  • Our team members enjoy access to unlimited heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
  • Access to a range of salary packaging and leave benefits.
  • As a member of the Qantas Group, you will have the opportunity to build a career across multiple functions, locations and airlines.
  • Structured programs and resources to support your health and wellbeing and development.
  • Talk to us about how we can make this role work flexibly for you such that you can achieve your potential.
About Jetstar
The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004. Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. The Group operates a fleet of more than 90 aircraft, including Airbus A320, Airbus A321 and Boeing 787-8.

Jetstar's mission is to offer all day, every day low fares to enable more people to fly to more places, more often.

Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.

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