Service Administrator

2 weeks ago


Brisbane, Queensland, Australia The Toro Company Full time

We are seeking a dedicated and customer-oriented individual to join our Equipment team as a Service Administrator. You'll report to the Service Manager and handle service requests from our customers, responsible for providing administrative support, coordinating customer job cards, ordering parts, managing trade-ins and processing invoices to ensure the efficient and timely operation of the service department, and supporting the golf sales managers.

What will you do?

Answer incoming calls providing product information and support to the customers

Establishing and maintaining excellent business relationships with clients and dealers

Managing the ordering, receipting and delivery of machinery and spare parts

Ordering and recording all supplies needed to perform service duties.

Prepare the pre-delivery of products by labelling parts with customer details and job number and compiling operator folders

Organising transport for machine deliveries or pick-ups to ensure stock is promptly received by customers

Promptly completing all paperwork regarding warranty claims, creating new jobs for warranty service bulletins and using Promadis and SAP

What do you need?

Experience in an administrative support role

Strong interpersonal and communication skills and the ability to establish effective business relationships with internal and external customers

Strong computing skills, in particular experience in Microsoft applications

Excellent numeracy and literacy skills

Highly organized and demonstrates a flexible and proactive approach to the work environment

Ability to work independently or as part of a team

With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.

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