Customer Care Administrator

2 weeks ago

Brisbane, Queensland, Australia ActivTec Solutions Full time

Do you thrive in a dynamic environment where achieving KPIs and targets is your ultimate motivation?

Join Our Growing Team as a Customer Care Champion

At ActivTec Solutions, we're not just a national provider of maintenance and repair solutions for medical and healthcare equipment – we're pioneers in elevating customer experiences across Australia. Now, we're on the hunt for a driven and ambitious Customer Care Administrator to expand our team from our Morningside headquarters.

*This position is full-time, Monday to Friday, based at the Head Office.

Responsibilities:

  • Engage with customers through inbound and outbound calls, ensuring prompt and professional communication.
  • Resolve customer inquiries and issues efficiently and effectively.
  • Maintain accurate customer records and update them as necessary.
  • Provide comprehensive product and service information to customers.
  • Identify customer needs and offer suitable solutions.
  • Escalate matters to relevant departments when required.
  • Follow up with customers to ensure satisfactory resolution of their concerns.
  • Uphold a consistently high level of professionalism and customer service.
  • Contribute to the training and development of new team members.
  • Offer support and guidance to team members as needed.

Requirements:

To excel in this position, you should possess the following qualifications:

  • Exceptional written and verbal communication skills.
  • Strong problem-solving abilities and analytical thinking.
  • Ability to thrive in a fast-paced environment, handling a high volume of calls.
  • Keen attention to detail and excellent time management.
  • Capable of working both independently and collaboratively within a team.
  • Proficiency in Microsoft Office.
  • Experience in a fast-paced industry is preferred.
  • Knowledge of medical equipment is a plus.
  • Driven and motivated to grow within the organisation.
  • Thrives on challenges and maintains professionalism under pressure.

If you are passionate about delivering exceptional customer service and aspire to develop your career as a leader, we strongly encourage you to apply for this position. We offer a competitive salary, a supportive team environment, and exciting opportunities for career advancement.


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