Practice / Administration Manager

1 week ago

Melbourne, Victoria, Australia Icon Group Full time

Management

Melbourne

Full Time

Icon Cancer Centre Australia

Administration Manager - Icon Cancer Centres Richmond & East Melbourne

  • Oversee the administration function at our shared radiation oncology centres in Epworth Richmond & Epworth Freemasons_
  • Lead a team of medical administrators at our wellestablished cancer treatment centres as we strive to make a meaningful difference in our patients lives.
  • Opportunity to manage the administrative function of two centres in a shared staffing/team setup
  • Work closely with Site Manager, Nurse Managers and Radiation Therapist leaders to complete our management team
  • Weekdays only (
Normal Operating Hours: 8am to 5pm Monday to Friday)

  • Permanent Full Time (38hrs), Monday-Friday
  • Richmond, VIC
  • What do we think it takes to thrive in this position?_


This role requires close coordination with all our disciplines and is a varied role which includes team management, billing, data entry and auditing, rostering, site maintenance, training and development and oversight over other daily activities.

If you come from a medical administration background encompassing these types of duties and have a knack for leadership, we'd love to hear from you

  • What does it mean to work at Icon?_
- "_

  • It's such a scary journey navigating cancer care. But we are here to help, answer their questions and hopefully make them feel safe and supported. I like to play a small part in each patient's journey, and so we, as a team, strive to be exceptional. I just feel so content where I am right now. I know this is where I'm meant to be for my team, doctors and our patients because I can make a difference here."_ Courtney Bridge, Administration Manager, Icon Cancer Centre Southport

About the Role:

We are seeking an Administration Manager to join our innovative and dynamic team.

Based primarily on-site at the Icon Cancer Centre Richmond (within Epworth Centre) this role reports to the Site Manager and is responsible for leading our administration team at both Epworth-based sites.

This role will operate in a full-time capacity, working 76 hours per fortnigh, Monday to Friday.

Learn more about our Icon centres within Epworth here:

Key Responsibilities

  • Leadership_
  • Lead Administration/Practice Management team members at Site and ensure a safe, supportive and productive work environment
  • Onboarding, training, rostering and management of administration staff
  • Complete comprehensive team assessments to identify gaps in skills required to achieve business outcomes and ensure staff training is completed.
  • Implement effective rosters to manage workloads and meet the needs of the Site
  • Address performance and manage issues relating to team members as they arise
  • Conduct monthly team meetings
  • Participate as an active and positive member of the Site Leadership team and maintain a collaborative relationship with all team members at the Site
  • Operational_
  • Ensure a timely and efficient patient admission, discharge and outpatient appointment process
  • Oversee patient billing function and manage outstanding debtors
  • Maximise utilisation of the Site consultation rooms
  • Establish and review workflow processes, functionality of workstations to support optimal efficiency
  • Ensure relevant patient outpatient documents are signed and billing processed accordingly
  • Act as 'First Line' IT (Dictaphones, telephones, TOTALCARE etc.) troubleshooting
  • Ensure regular meetings are held with onsite VMOs who consider practice at the site, as their primary practice and ensure open and transparent communication with practice operations
  • Conduct biannual meetings to review VMO's satisfaction with service levels

About the person we're going to hire:
Icon is committed to providing exemplary patient care to the community. To be successful in this role, you require to be highly motivated with a positive and enthusiastic attitude.

You will be required to take on an integral role in the management of day-to-day administration activities and may be expected to offer occasional assistance across all current and future sites.

If this sounds like you, we'd love to hear from you.

What we're hoping you can bring to the team:

  • Experience supervising and leading teams in a health environment
  • Experience and knowledge of the private health fund claiming process
  • Demonstrated commitment to customer service and successful development of long term relationships with external and internal customers
  • Advanced knowledge of all patient billings i.e. Medicare, DVA and private patients (desirable)
  • Knowledge of legislative requirements in a health care setting (desirable)
  • Qualification or training in management and leading teams (desirable)

Who are we?


Icon Group is Australia's largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand.

We are built on a strong but simple vision - to delive

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