Technology (IT) Support Engineer

2 weeks ago

Perth, Western Australia CyberCX Full time

Duties include installing, repairing, and maintaining employees' computer systems environment including hardware, system software and peripherals.

06th June, 2024

The work we do matters
We protect and defend our customers and communities by providing the widest range of cyber security professional services in the region.

With more than 1,300 team members across Australia, New Zealand, the UK, and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics, and cyber education.

If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX.

The role
Reporting to the IT Operations Manager, this role is responsible for providing service and support across CyberCX and Phriendly Phishing practices, functions, and regions. Duties include installing, repairing, and maintaining employees' computer systems environment including hardware, system software and peripherals.

Day to day you will (but not limited to):

  • Build, install and repair hardware and/or software products to an advanced level
  • Provide support to CyberCX and Phriendly Phishing employees, identifying their needs, and providing practical advice on how to manage a problem
  • Manage Jira and ServiceNow tickets and schedule 1:1 support calls where required
  • Set user profiles in Microsoft 365 and other business applications
  • Send outage notifications to affected user groups for incident communications
  • Develop and maintain the support FAQ or knowledge base
  • Actively collaborate across CyberCX Practices and Phriendly Phishing
  • Facilitate communication across the business to allow teams to better engage and service customers
  • Monitor the Airlock application (allowlisting and allow where appropriate)
  • Ensure asset management database is up to date
  • Ensure security is maintained across the environment
  • Ensure environment is properly backed up
06th June, 2024

The work we do matters
We protect and defend our customers and communities by providing the widest range of cyber security professional services in the region.

With more than 1,300 team members across Australia, New Zealand, the UK, and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics, and cyber education.

If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX.

The role
Reporting to the IT Operations Manager, this role is responsible for providing service and support across CyberCX and Phriendly Phishing practices, functions, and regions. Duties include installing, repairing, and maintaining employees' computer systems environment including hardware, system software and peripherals.

Day to day you will (but not limited to):

  • Build, install and repair hardware and/or software products to an advanced level
  • Provide support to CyberCX and Phriendly Phishing employees, identifying their needs, and providing practical advice on how to manage a problem
  • Manage Jira and ServiceNow tickets and schedule 1:1 support calls where required
  • Set user profiles in Microsoft 365 and other business applications
  • Send outage notifications to affected user groups for incident communications
  • Develop and maintain the support FAQ or knowledge base
  • Actively collaborate across CyberCX Practices and Phriendly Phishing
  • Facilitate communication across the business to allow teams to better engage and service customers
  • Monitor the Airlock application (allowlisting and allow where appropriate)
  • Ensure asset management database is up to date
  • Ensure security is maintained across the environment
  • Ensure environment is properly backed up
  • Vendor management
Skills and experience
This role requires full working rights in Australia (no current or future sponsorship will be offered). Only Perth based applicants will be considered for this role.
  • Tertiary qualification (diploma or bachelor's degree) in electronics, computer science or related field
  • Advanced level knowledge of the operation and maintenance of computer equipment supplemented by appropriate technical qualifications
  • Ability to diagnose and repair specialised products
  • Ability to plan and execute specific areas of hardware and software installation
  • Excellent relationship building and communication skills, able to explain technical information and process to non-technical stakeholders
  • Effective skills in providing clear and concise instructions, and consulting with stakeholders
  • Solid experience with device management platforms as well as Microsoft 365 suite, service desk ticketing systems, software deployment systems and cloud platforms including Azure and AWS
  • Understanding of agile process and the ITIL framework
  • Strong analytical and problem-solving skills
  • Experience with Industry Standards like ISO 27001
  • Desirable knowledge of PowerShell Scripting
Great advantages for great people
A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).
  • Flexible working in a hybrid arrangement (a blend of office and WFH – ideally 2-3 days on-site) with modern and comfortable workplaces that accommodate different working styles
  • All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year
  • Salary packaging options (such as a novated car lease)
  • Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre, and workplace mental health first aiders
  • Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more
  • Personalised development planning, access to training and membership to industry organisations
  • Employee interest groups and communities including a comprehensive Women in Cyber program
  • A comprehensive reward and recognition program – with a special thank you every year on your anniversary
Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require additional support or adjustments to assist with your recruitment experience.

We take security seriously. We require all employees to complete background checks (including police and global sanction list checks) annually.

Where appropriate, the CCX Talent Team will work with our preferred panel of agencies. Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process.

This role requires full working rights in Australia (no current or future sponsorship will be offered). Only Perth based applicants will be considered for this role.Apply For Job
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