Home Care Operations Manager

1 week ago

Burswood, Western Australia Roshana Care Group Full time

Welcome to Roshana Care Group


Roshana Pty Ltd is a privately owned provider of Aged Care, Mental Health Care, Disability Support Services, and now Home Care.

Our head office is based in Burswood WA. We own and operate facilities in WA, QLD, VIC and NSW.

Established in 2001, Roshana Care Group has been at the forefront of providing Aged Care and Mental Health Care for over 20 years, with a commitment to high standards.


About the Role
We are expanding our horizons by starting Home Care Services in WA. We are seeking a proactive manager with direct Home Care operational management service experience.

We are looking for a Home Care Manager to lead and manage a team, oversee the operations, grow our services, and ensure excellence in the provision of care.

We are looking for a Home Care Manager with strong clinical/operational skills who is willing to accept this new challenge with the opportunity to further develop and lead an emerging home care portfolio.

Join in a key leadership role at Roshana Care Group with a multi-cultural client base, reflective of the local community, committed to providing care that meets client's physical and emotional needs and wishes.


Duties and Responsibilities
Working within the team at our head office and reporting directly to the CEO, this role includes:

  • Operations management; responsible for the stewardship and compliant delivery of the Home Care Package Program within an established national Health & Aged Care organisation.
  • Establish and lead effective internal relationships with support services that will deliver consumerfocused outcomes.
  • Maintain external stakeholder relationships to develop, implement, monitor, and improve home care service delivery.
  • This is a senior management role in the organisation, reporting to the CEO.
  • Manage the operation and delivery of home care services.
  • Experience and understanding of Home Care legislative compliance.
  • Identify and nurture business development strategies that expand our Home Care footprint.
  • Leadership and growth of Home Care services within the organisation
  • Compliant delivery of consumerdirected home care services as per the Aged Care Quality and Safety Commission Standards, including mandated legislative reporting.
  • Delivery of commercial and strategic outcomes
  • Ensuring compliance with the Aged Care Quality Standards
  • Be involved in creating the strategic direction; identify service gaps and develop programs that are sustainable, innovative, and in line with best practices.
  • Ensure the service operates in line with legislative, contractual, and funding guidelines, and maintains accreditation.
  • Manage the budget for home care services, overseeing revenue, funding, and expenditure to ensure financial sustainability.
  • Positively promote the organisation and its services to stakeholders and the community to develop new partnerships, increase client numbers, and maintain its reputation as a provider of choice.
  • Liaise with the Human Resources team for recruiting staff, conducting recruitment functions, identifying training gaps, and initiating a training program to ensure that the staff have the skills and abilities to deliver highquality services.
  • Provide operational leadership for the home care team that promotes a warm, supportive environment that fosters a strong consumer focus in accordance with Roshana Care Group's values.
  • Lead the home care team to promote best practices and adherence to Roshana Care Group clinical policies and procedures.
  • Developing and maintaining effective relationships with internal and external stakeholders to develop, implement, monitor, and improve home care service delivery.

Skills, Attributes, and Experience

  • AHPRA Registration as a health professional (desirable).
  • Comprehensive understanding and experience in the delivery of home care, including the legislative and regulatory frameworks.
  • Understanding of the government's aged care reform agenda and impacts on home care service delivery.
  • WH&S and risk management knowledge.
  • A high level of emotional intelligence and resilience with the ability to champion Roshana Care Group's vision, mission and values.
  • Full WA Driver's Licence and a current National Police Clearance (no older than 6 months) or willing to obtain a police clearance.

Culture and Benefits

  • A competitive industry salary package commensurate with skills and experience.
  • Longterm career development opportunities.
  • On the job training and development opportunities available.
  • Access to Roshana Care Group Employee Assistance Program
  • Roshana Care Group respects and embraces diverse perspectives, experiences, and traditions.
  • Roshana Care Group values each employee's contribution towards achieving its business objectives.
  • Modern, wellappointed offices with onsite free parking.
  • Our culture of compassion, respect, communication, teamwork, and integrity not only supports the development of staff but also

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