Customer Transformation Manager

2 weeks ago

Sydney, New South Wales, Australia Asahi Beverages Full time

Your Impact


Reporting to the Customer Experience and RTM Transformation Lead, you will be responsible for driving changes across our business that improve the way we engage, service and sell to our customers.

You will be responsible for developing strategies that enable the delivery of Asahi Beverages Customer Value Proposition (CVP): to be the indispensable partner of choice for customers, through:

  • Ease of doing business
  • Role as a strategic partner for our customers
  • Ability to demonstrate deep value through our portfolio and category expertise
  • Understanding of our customers, their business, and interactions with us


In addition, you will play the role of Product Owner on transformation projects and will partner with both internal and external stakeholders to drive change within the business.


Key Responsibilities Include

  • Work with the Group Growth & Strategy & Transformation teams to develop strategies that enable the Asahi Beverages Customer Value Proposition (CVP)
  • Define how customer experiences are enhanced through bestinclass marketing, sales and service capabilities
  • Work to define the commercial capability strategy and aligning and prioritising requirements across all Asahi Beverages business divisions
  • Implementation of Customer Transformation initiatives
  • Accountable as Product Owner for creating, maintaining, and prioritising the capability development backlog
  • Creating detailed requirements definition of future capabilities,
  • Partner with the Business Divisions to help operationalise the customer transformation strategy
  • Developing & managing rollout of a comprehensive change & comms programme to successfully rollout and embed key business changes

About You
You're passionate about making an impact, taking ownership and can deal with ambiguity.

Some of the additional skills you will require, will include:

  • Bachelor's Degree in a business discipline
  • Proven record of implementing transformation projects within fastpaced environments
  • Strength in verbal communication and delivering quality presentations
  • Demonstrated history of working collaboratively across functions
  • Strong resilience with the ability to succeed in a fastpaced and evolving environment
  • A deep sense of accountability, ownership and passion
  • An expert storyteller, with the ability to build relevant customer sales materials and messaging
Want to know more?

Why Asahi Beverages?


Asahi Beverages is one of the leading beverage companies in Australia and New Zealand with a rich and varied history.

Comprising some of Australia and New Zealand's most loved brands, the company's Regional Hub is based in Melbourne with three Business Divisions - Asahi Lifestyle Beverages (formerly Schweppes Australia) and Carlton & United Breweries (CUB) in Australia, and Asahi Beverages NZ in New Zealand.

There's always a great deal going on and opportunities abound for those ready to take them

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