Global Service Delivery Manager

2 weeks ago


Melbourne, Victoria, Australia Aurec Human Capital Group Full time

Fantastic opportunity working for a leader in agriculture and horticulture where you will be playing a key role managing end to end service delivery and outsourcing partners.


Key purpose:

  • Facilitate the endtoend service delivery alongside the outsourcing vendor
  • Coordinate and manage support operations and ensuring service quality is always maintained at a high level
  • Working as part of the IT leadership team; you will be playing a role in the supporting It services across the business including the transition of new services or changes to existing services across the global support structure

Key responsibilities and duties:

  • Coordinating and managing all IT support (from quality systems, policies and procedures)
  • Managing performance of outsourced partners against contractor service levels
  • Building long term strategic partnerships with vendors and internal business stakeholders
  • Establish service level agreements across IT where you will be implementing new projects / programs
  • Long term strategies regarding It strategy and direction
  • Customer centric strategy and mindset
  • Experienced people leader and influential skills
  • Extensive experience within IT and operations; ability to understand and work alongside outsourcing suppliers


Our client is seeking a leader in IT and operations who can support and champion service by bringing a strong understanding of projects and transition new technology into a BAU environment.

This opportunity is initially a three month contract with extensions available.

Our client provides a hybrid working environment with their offices based in the Western suburbs with car parking available onsite.

Initial three month contract with extensions
Hybrid working model - office location in the Western Suburbs with car parking
Collaborative and approachable team with a fantastic company culture

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