Team Leader

2 weeks ago

Melbourne, Victoria, Australia Allianz Australia Full time

Team Manager (Club Marine) - Melbourne
-
Full-time permanent opportunity with great staff benefits:


  • Hybrid and Flexible working arrangements


Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a ‎member of ‎the ‎Global Allianz Group.‎ When you work at Allianz, your part of a strong global insurer, helping to protect over 3 million Australians.

You'll have opportunities to grow and drive your career your way.


We are currently seeking a
Team Manager to join our National team and lead a team of Claims Specialists, you will ‎‎be part of a ‎supportive team pursuing excellence in customer service.


The primary purpose of this role is to lead a team of service specialists/consultants managing the Intermediated claims for our Brokers/Platinum partners.

You will be responsible for ensuring performance, service targets, while reviewing and improving team performance and developing capability through coaching.


You'll be responsible for

  • Translate goals into clear team goals and inspire excellence to ensure positive outcomes are achieved through a collaborative and team focussed environment.
  • Ensure the delivery of operational activities budget, service, and process compliance expectations.
  • Actively contribute to process and service improvement initiatives to improve efficiency and profit improvements.
  • Ensure the team is compliant with all regulatory, legislative, and internal compliance obligations.
  • Conduct regular one on one discussions, coaching, career development pathways for team members and succession planning with guidance from the Claims Services Manager.
  • Provide input into strategy and help implement new initiatives in collaboration with the Claims Services Manager.

About you

  • Relevant people management experience with extensive experience in the General insurance business or brokerages is highly essential. A sound understanding of key drivers combined with the ability to mobilise a customer service function.
  • Significant experience empowering people to realise their highest potential by recognising and developing individual and team performance and building talent pipelines to safeguard current and future organisational needs.
  • Proven ability to articulate a customer centric culture and exemplify behaviours.
  • Ability to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making.
  • Excellent knowledge of technology, systems, processes, and Contact Centre operations.

What's on offer

  • Be part of a team that's openminded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 ondemand learning resources and programs, to support you in taking control of your career development.


 Insurance products
  • Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and wellbeing.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

About Allianz
At Allianz, we care about everything that makes you, you.

We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.

We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.


Adjustments and support
LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

Job Level:

  • Management

Location:

  • Melbourne, VIC, AU, 3000
    Area of Expertise:
  • Customer Services & Claims

Unit:

  • Allianz Australia

Employing Entity:

  • ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type:

  • Full-Time

Remote Job:

  • Hybrid working

Employment Type:

  • Permanent

ID:

  • 47826

Position Cluster:

  • Non-Executive

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