Desktop Support

2 weeks ago


Northern Beaches, Australia Bluefin Resources Full time
Growing company
- state of the art new offices
- hybrid role


An Australian owned pharmaceutical manufacturing company is currently seeking a Desktop Support specialist / IT All rounder to join their team on a permanent basis.

This is a hybrid role.

Responsibilities:

  • Work independently as the IT point of contact for the company (liaising with their IT service provider)
  • Install, configure, and upgrade computer systems and peripherals.
  • Diagnose and resolve hardware and software issues, ensuring mínimal disruption to user productivity.
  • Collaborate with crossfunctional teams to address technical challenges and enhance user experience.
  • Assist with testing updates and changes

Documentation:

  • Regular Schedule Maintenance documentation including software updates
  • Maintain detailed records of technical support activities, including issue resolution and preventive maintenance.
  • Create and update documentation for standard operating procedures (SOPs) related to desktop support.
  • Document hardware and software inventory
  • Perform routine system health checks and optimizations to ensure optimal performance.

Key Skills / Experience:

  • Excellent documentation experience
  • Ability to work autonomously (only IT person in Sydney, working closely with a service provider)
  • Proven experience in desktop support or IT technical support role
  • Excellent problemsolving skills
  • Strong communication skill
If interested please respond ASAP with your latest resume

BBBH54500_
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