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Ba - CRM Transformation
3 months ago
Senior Business Analyst - With transformation experience, who will work as a key member of our cross-functional Program Team to deliver the roadmap of work across digital and CRM, which includes an enterprise CRM (SAP Service Cloud), new portal and website re-platforming.
You will lead discovery workshops, conduct research, formulate questions, and understand business needs to define requirements (user stories) using a hybrid (agile/ waterfall) delivery methodology leveraging Agile concept and tools.
Applications are across the business that are not unified - so you will work across different business streams to streamline the process to give the customer an engaging experience.
Digital Transformational solutions, Wireframes, Business Process mapping, discussion papers, research, requirement definition, impact analysis, gap analysis, look at the bigger picture.
Define, analyse and document business processes, identifying opportunities for process efficiency/improvements and incorporating these into the functional design of solutions to help achieve business goals.
