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Office Team Member

3 months ago

Melrose Park, Australia Amart Furniture Full time
ABOUT THE ROLE

Every day will be different in this role and you will be responsible for providing exceptional service for every customer. This will include finalising purchases of products, assisting in applications for finance, organising product deliveries and any other requests that may come your way. It's your role to make sure that your customers always leave the store happy.

We are incredibly passionate about providing exceptional customer service, however not everything always goes to plan, and as a result this role deals with resolving customer concerns. You will need to have resilience in tough situations and be able to think outside the square to resolve problems.

We are looking for someone who loves going over and above for their customers and will do whatever it takes to ensure that every customer leaves the store satisfied with their purchase.

ABOUT YOU

To be successful in this role you will be a strong team player, you will have a passion for working with people and will love the interaction with customers. Effective communication skills are essential; this includes strong listening skills to truly understand customer requirements and to be able to come up with solutions. This is a busy role and you will need to enjoy the structure of following processes and procedures.

You must have experience in the customer service industry and a strong background in administration is essential. You will bring along a can do, positive attitude to every shift in store.

WHAT YOU WILL GET FROM US

Amart DNA - At the very core of our business, there's a strong pulse that we call 'Amart DNA'. It's what inspires us to jump out of bed in the morning and run to work. It drives us to push the limits and try new things. It captures what we will and won't stand for and is embedded in everything that we do.

Training and Development - We believe that in life you never stop learning. That's why we offer programs to help progress your career, such as training for team members taking on a leadership role, our annual Women-in-Leadership program and more.

We believe in giving back – We believe in giving back to the community through our partnership with Ronald McDonald House Charities (RMHC). From fun runs, to "Make A Meals" for families at a House, through to furniture donations, workplace giving, and customer donations, RMHC is a big part of our DNA.

Reward and Recognition – We acknowledge and reward the hard work of our people. We are proud to have a culture which celebrates success at every level.

Employee Discounts – We don't just transform the homes of our customers; our team and their families enjoy industry leading discounts across our in-store range too.