Customer Service and Administration

2 weeks ago

Templestowe, Victoria, Australia Access Health and Community Full time
Flexible Part
- time Customer Service with administration duties,Templestowe
- $29.94 per hour plus super with generous Not for Profit salary packaging

  • Collaborative and supportive culture and career development opportunities

About Access Health and Community


With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent health and community services for all.

We have a dedicated and experienced team of over 300 employees and 200 volunteers operating across 18 locations.

Our people are the centre of everything we do, making a contribution to the wellbeing of the community every day through our work, making a difference every day to those that need it most.


What you will be doing

  • Key Responsibilities_
- time hours to suit your work life balance.

  • Assist customers to connect with our services directly or by referring them to the appropriate team
  • Provide administrative support to the team and maintain strict confidentiality
  • Arrange and coordinate interpreting/translating services when required
  • Book and rescheduling appointments for customers attending our premises in person
  • Collect and processing payments and claims for services delivered

What you will bring

  • A passion to deliver an exceptional customer service engagement with all customers
  • Engaging warm personality with the ability to quickly build rapport
  • Emotional intelligence
  • Organised with strong attention to detail Strong problem solving and negotiation skills
  • Demonstrated ability to work independently and in a team environment
  • Customer Service training from hospitality and telecoms desirable

AccessHC Culture & Benefits

The reasons why people love working at AccessHC:

Not only will you benefit from a rewarding and challenging career; you will thrive in our collaborative and supportive culture where you will make a positive difference each day giving back to those that need it most.


The position encompasses an extensive range of benefits that are on offer;

  • A truly supportive and valued based culture and engaged workforce
  • A culture of trust and empowerment for people to grow and thrive
  • Commitment to a worklife balance with flexible working conditions
  • An authentic focus on staff wellbeing and health
  • Employee Assistance Program (EAP)
  • Generous salary packaging opportunities (up to $15,990 per annum + meals/entertainment expenses)
  • A commitment to ongoing professional Development and career growth
  • Paid parental leave and opportunity to purchase additional leave
  • Annual leave Loading

Access Health and Community have an authentic commitment to the health and wellbeing of our staff:

_Wellbeing Connector Program _
A network of 20 peer supporters called Wellbeing Connectors that are there to talk with their colleagues about mental health

_Personal Resilience Plans_


Every staff member at AccessHC have the opportunity to complete a Personal Resilience Plan with the support of their manager.

These plans are a proactive approach to addressing and navigating workplace stress

_Wellbeing Information Sessions_

Access to recorded Wellbeing Sessions:
staff have access to a number of recorded sessions facilitated by experts in the field addressing self-care, vicarious trauma, compassion fatigue, burnout and dealing with difficult behaviours from clients

_The Wellness Well_

The Wellness Well:
An internal grants program that provides staff with upwards of $5,000 to implement activities that benefit physical, social and mental wellbeing

_Employee Assistance Program_
We offer counselling for our people through our Employee Assistance Program (EAP). You can access up to three sessions in a 12-month period

_Wellbeing Days_
Available annually to all permanent and fixed term full-time and part time employees an opportunity to take a day off from work for your self-care and wellbeing

_ Environmental Impact initiatives_


Access Health and Community are committed to taking action to reduce our impact on the environment and as a City Switch member we access resources, toolkits and expertise to help us become a more environmentally sustainable organisation.

We have implemented a number of climate related initiatives, to reduce e-waste, by recycling old computers, monitors and ink cartridges and waste separation, and allocated a pin to print for all staff to reduce and cut down waste production and unnecessary printing.


If this position resonates with you and you are passionate about working alongside a collaborative and supportive team, we would love to see your resume and a paragraph or two about where you are on your journey and why you think the position will work well for you.


Applications close DATE:19th May 2023

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