Store Consultant

1 week ago


Box Hill North, Victoria, Australia National Storage Full time

Exciting and Varied Role with Customer Service, Administration and Operational Tasks

Choose Between a Permanent Full Time Role or a Permanent Part Time Role working across the Eastern Suburbs of Melbourne.

Use your customer service skills, and vivacious personality to join our ever-growing team of Storage Consultants to help grow our business and put your stamp on the storage industry.

About Us:


Established in 2000, National Storage is one of Australia and New Zealand's largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand.

As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.


With a continual growth plan for expanding our portfolio across Australia and New Zealand, we have multiple opportunities for both a
Full Time & Part Time Store Consultant role now on offer at our
Box Hill centre
.


- *These roles will also require some flexibility to be able to travel to the local centers in the area as the needs of the business dictates.*_

The Role:


Reporting into the Storage Manager, our Store Consultants are a vital role within our business, as they work closely with our customers to ensure a seamless service is provided.

The role itself is a multi-faceted role of customer service, admin and operations.

  • A DaytoDay Life of a

Storage Consultant Consists Of:
_

  • Working in a customer facing environment to deliver the ultimate customer experience by supporting our customers in making the best storage choice for their needs.
  • Assisting & servicing the Commercial Customer Base to ensure their needs are met on a daily/weekly basis.
  • Assist in ensuring the Centre achieves its budgeted KPI goals.
  • Conduct centre tours and walk throughs which showcase our facilities.
  • Establish a focus on centre presentation, maintenance, and cleanliness to ensure our centres always represent our high standards.
  • Maximize sales conversion opportunities via various ports of communication.
  • Maintain a safe and secure centre by wearing appropriate safety gear, safe use of equipment, and following workplace health and safety procedures.
  • Complete arrears management steps to ensure accounts are kept up to update and offer solutions where feasible.
  • Action general administration duties such as customer contracts, inventory, and insurance claims
-
Part Time Role is 21 hours a week, working 8AM-5PM on 2 days during the week and 9AM - 2PM Saturdays at a rate of $26.11 per hour + Superannuation.

What you will bring:

  • Strong communication skills to build relationships with customers and stakeholders
  • You have a motivated, proactive and positive attitude
  • Customer service experience in a sales environment (desirable)
  • Ability to work well in a team and autonomously
  • Willingness to learn and grow with the business
  • Driver's license and car (preferred)
  • Have strong administration skills
  • Impeccable Attention to detail
  • Driven by results & an eagerness to take ownership over your work.

What we will provide:

  • Permanent role within a successful and expanding business which employs great people
  • Structured fourweek training and induction program to ensure your success
  • Access a range of National Storage Perks such as:
  • Generous parental leave policy
  • Employee Assistance Program
  • Health reimbursements ranging from gym memberships to health
insurance

  • Unlimited retail discounts
  • Referral incentives
  • Opportunities to connect with our communities and charities
  • Work with an innovative commercial business that values teamwork, care & excellence
**Start Your Journey - APPLY NOW

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