Service Delivery Manager

1 week ago


Brisbane, Queensland, Australia Brennan IT Full time

Why work for Brennan?

We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.


Brennan IT offers an excellent remuneration package and benefits including:

  • Access to the latest and greatest technology
  • Personal and Career development
  • High levels of reward and recognition for over achieving
  • Flexibility to work in the way that brings out the best in YOU
  • The ability to do what you love, in an environment that supports YOU
  • A focus on health and well being social club, sporting teams, discounted technology purchases, health checks and more

The Role

We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis in Brisbane or Perth.


Whilst not a technical specialist, the role requires a high degree of technical skill across all products in the Brennan portfolio and requires a strong understanding of ITSM principles.


Key Responsibilities

  • Preparing and presenting client operational reporting at monthly meetings
  • Client SLAs and Reporting (including driving enhancements)
  • Risk and Issue Management
  • Problem Management
  • Scope Management
  • Change Management
  • Major incident management
  • Driving future technology roadmaps for the client
  • Continuously improve operations and client engagement
  • Customer Satisfaction (measured by NPS)
  • Assist in development of ITIL Aligned Service Processes
  • Continual Service Improvement Plans (CSIP) for client patch
  • Relationships with Service Desk and key resolver functions
  • Relationships with Account Management and key commercial functions
  • Develop deep understanding of client's business including orchestration of strategic business planning, roadmaps and workshops

Skills Required:

  • Minimum of 3 years' work experience in Service Management
  • Experienced working in an MSP environment
  • ITIL Service Management accreditation
  • Strong working knowledge of ITSM service delivery concepts
  • Demonstrated ability to position and present at a Csuite level
  • Demonstrated ability to lead and collaborate with a multidisciplined team
  • Demonstrated skills in negotiation, organisation, and time management
  • Strategic thinking with getupandgo attitude
  • A willingness to work and adapt to a fast growing & changing environment.
  • Selfsufficiency and a high degree of autonomy.
  • Ability to work within a team and achieve results through others
  • Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers
  • Strong decision making / problem solving skills

Desirable

  • Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, data, networking, unified communications, voice or telephony.
  • Industry based technical certifications (e.g. Microsoft, Citrix, VMWare, EMC, Cisco, HP)
  • IT Project Management Foundation level accreditation (PMBOK, PRINCE 2)
  • Tertiary qualifications (e.g. Management, Business, Engineering)
  • Sales experience (ICT experience preferred)

NOTE:
As part of our hiring process, you will be required to undertake a National Criminal History Check.

  • Brisbane, Queensland, Australia Royal Flying Doctor Service Full time

    ICT Manager- Service Delivery & Operations Ensure effective management and coordination of our team, products, and processes to provide high-quality and responsive ICT support services. Classifications IT & Telecomms Management Permanent / Full Time Key points Permanent full-time position based in Brisbane Hybrid working arrangements Join our team We...


  • Brisbane, Queensland, Australia ROYAL FLYING DOCTOR SERVICE Full time

    ICT Manager- Service Delivery & Operations Ensure effective management and coordination of our team, products, and processes to provide high-quality and responsive ICT support services. ClassificationsIT & TelecommsManagementPermanent / Full Time Key pointsPermanent full-time position based in BrisbaneHybrid working arrangementsJoin our team We are...


  • Brisbane, Queensland, Australia CyberCX Full time

    Location: Brisbane Flexible working environment Hyper growth business Full Job DescriptionAbout the companyCyberCX has united Australia and New Zealand's most trusted cyber security companies to deliver the most comprehensive end-to-end cyber security services offering to enterprises and governments. With a workforce of over 1300 cyber security professionals...


  • Brisbane, Queensland, Australia Datacom Full time

    Our MissionDatacom collaborates with organizations and communities throughout Australia and New Zealand to create a positive impact on people's lives and assist businesses in leveraging technology for innovation and expansion.About the Position (Your Mission)As a Service Delivery Manager, your primary responsibility is to uphold high levels of customer...


  • Brisbane, Queensland, Australia WorkCover Queensland Full time

    Job no: 493321Work type: Permanent - Full TimeLocation: Brisbane CBDCategories: Digital and Technology GroupAbout UsAt WorkCover Queensland our vision is to be the best worker's compensation insurer, to make a positive difference to people's lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and...


  • Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time

    About usAs a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...


  • Brisbane, Queensland, Australia MPC Kinetic Full time

    Introduction:About MPK:Re-energised. The kind of thinking the world is demanding to transition to a new energy future. This requires the dynamic attitude that MPK is known for delivering. Whether it's upstream LNG development and servicing, fluid transportation, or renewables, in the essential energy, water and natural resources sectors, we're here to use...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Join our dynamic team at Suncorp Bank as a Service Delivery Manager, where you'll play a pivotal role in ensuring the seamless operation of our critical applications and platforms. You'll have the opportunity to take the lead in a talented service delivery team, driving excellence in performance to meet the evolving needs of our business and users. What...


  • Brisbane, Queensland, Australia Talent Street Full time

    Service Delivery Manager | 6 months Contract | Brisbane Government |**Talent Street is looking for_ __Service Delivery Manager __- AO6_ for a large government organization.Commencement Date : 19/06/2023 to 15/12/2023 (with possible extension)Location : Carseldine, QLDDescription:The contractor will be required to develop and manage service plans between...


  • Brisbane, Queensland, Australia Transport and Main Roads Full time

    The multi-year Smart Ticketing project will transform the way customers can travel on public transport by delivering new innovative ticketing technology to Queenslanders. The Smart Ticketing solution will extend the range of payment options available to customers for travel to include mediums such as bank cards, smartphones and wearable smart devices....


  • Brisbane, Queensland, Australia Suncorp Full time

    Take the next step.Be part of something bigger at Suncorp.Join our dynamic team at Suncorp Bank as a Service Delivery Manager, where you'll play a pivotal role in ensuring the seamless operation of our critical applications and platforms.You'll have the opportunity to take the lead in a talented service delivery team, driving excellence in performance to...

  • Test Manager

    1 week ago


    Brisbane, Queensland, Australia Delivery Centric Technologies Full time

    Job details Here's how the job details align with yourprofile. Job type Full-time Shift and schedule 8 hour shift Location Full job description We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to...


  • Brisbane, Queensland, Australia Tabcorp Full time

    What you'll doAs the Service Delivery Manager, you act as the bridge between operational teams, stakeholders, vendors & service delivery teams to boost operational excellence in gaming technology. This involves overseeing all stages of the ITIL service life cycle, ensuring SLAs are met, and focusing on key Service Delivery priorities.With a keen eye on data,...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    Join our dynamic team at Suncorp Bank as a Service Delivery Manager, where you'll play a pivotal role in ensuring the seamless operation of our critical applications and platforms. You'll have the opportunity to take the lead in a talented service delivery team, driving excellence in performance to meet the evolving needs of our business and users. What...


  • Brisbane, Queensland, Australia DVConnect Full time

    Service Delivery Manager (Response and Accountability) At DVConnect, our aim is for all relationships to be free from domestic, family, and sexual violence (DFSV). Currently we provide a statewide response across Queensland through our Womensline, Mensline and Sexual Assault Helplines to meet the safety needs of those impacted by domestic and family...

  • Test Manager

    1 week ago


    Brisbane, Queensland, Australia Delivery Centric Technologies Full time

    Job details Here's how the job details align with yourprofile.Job type Full-timeShift and schedule8 hour shift LocationFull job description We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide...

  • Test Manager

    1 week ago


    Brisbane, Queensland, Australia Delivery Centric Technologies Full time

    Hello Folks,We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roleRole Title - Test Lead | Manager - ETLLocation:...


  • Brisbane, Queensland, Australia ASG Group Full time

    IT & TELECOMMS BRISBANE PERMANENT / FULL TIME I.T. & T28/6/202- Hybrid role. Full budget and financials responsibility Manage the client engagement along with the Account Director- report to the Regional Delivery ManagerABOUT USTransformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and...

  • Test Manager

    1 week ago


    Brisbane, Queensland, Australia Delivery Centric Technologies Full time

    Job Details: Here's how the job details align with your profile. Job Type: Full-time Shift and Schedule: 8-hour shift Location Full Job Description: We are seeking dedicated professionals who are enthusiastic about their work and are eager to utilize their consulting and problem-solving abilities to make a positive impact. We are looking for individuals who...

  • Service Delivery

    1 week ago


    Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    Job no: 517430Brand: Flight Centre Travel GroupWork type: Full timeLocation: QueenslandCategories: Information & TechnologyAt Flight Centre Travel Group (FCTG) our purpose is to_ 'open up the world for those who want to see'_. Every day, we give people all around the world the opportunity to experience something really amazing - travelThe Service Delivery &...