Service Delivery Manager

2 weeks ago


Brisbane, Queensland, Australia Tabcorp Full time

What you'll do

As the Service Delivery Manager, you act as the bridge between operational teams, stakeholders, vendors & service delivery teams to boost operational excellence in gaming technology. This involves overseeing all stages of the ITIL service life cycle, ensuring SLAs are met, and focusing on key Service Delivery priorities.

With a keen eye on data, you will offer valuable metrics to enhance Gaming's service quality. Your role includes collaborating with stakeholders and contributing to Gaming's strategic goals from end to end, providing value where needed.

What you'll bring

  • Proven track record in a similar role, with hands-on experience in enhancing operational practices for operational excellence.
  • Extensive experience in supporting large, intricate environments and implementing initiatives.
  • Proficiency in managing Changes/ Incidents & Problems effectively.
  • Demonstrated expertise in spotting improvement chances and executing enhancement projects by pushing for continuous improvement, quality assurance, and consistency.
  • Demonstrated ability in creating and presenting meaningful insights to leadership through reports.
  • Prior experience in SLA and OLA management.
  • Proven capability in nurturing strong connections across business and tech teams.

What you'll get

  • The flexibility of hybrid work with designated team anchor days.
  • Diverse leave options including cultural, volunteer, flexi, and 18-weeks parental leave.
  • Access to a health and wellbeing app and Employee Assistance Program.
  • Monthly employee social events, competitions, awards, and complimentary event tickets.
  • Access to digital learning resources for continuous upskilling.
  • Ongoing dedication to DE&I through leading policies & initiatives.

About Us

Tabcorp stands as Australia's top gambling entertainment firm. Our diverse 3000+ team mirrors Australia's diversity. We steer famous local brands like TAB, Sky Racing, and MAX. As an ASX-listed entity, we take pride in shaping our industry positively. To learn more about us, explore our website.

We're dedicated to building an inclusive environment where each contribution holds value, and everyone feels a sense of belonging. Individuals with visible or invisible disabilities, or any workplace accessibility needs, are encouraged to apply. For any accommodations during the recruitment process, please contact us.

Tabcorp is a 'Circle Back Initiative' employer – we commit to respond to every applicant.



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