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Concierge

3 months ago

Saint Leonards, Victoria, Australia Abode Full time

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars.

The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces.

Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

Abode Apartments situated in St Leonards is a stylish residential building comprising of 2 towers of 190 apartments, a lap pool, large spa and gymnasium and office space as well as 7 commercial outlets. The property also boasts around the clock Concierge services.

Abode Apartments is seeking a full time
Concierge Team Member to join the team We are seeking someone that is born for customer service, fun and friendly and will go the extra mile


By joining our concierge team, you will be the first point of contact at the property and have the pivotal responsibility of creating a genuine and welcoming first impression and continuing to provide exceptional 5- star customer service to residents and their guests as well assisting the Building Manager.

In addition to being an energetic service superstar this role will draw on your articulate communication skills and good knowledge of the area that will enable you to deliver personalised service that exemplifies our "It's all about you" philosophy.


Responsibilities:

  • Ensuring 5star front desk service and dealing with emergencies
  • Assisting the Building Manager with daily operations
  • Internal and External inspections keeping the premises secure
  • Maintaining building presentation

About You

  • A customerfocused attitude, driven to exceed the expectations of residents
  • Attention to detail
  • Reliability & availability to work Monday to Friday 3pm till 11pm with the flexibility to work other shifts including public holidays
  • Ability to work and achieve set tasks while unsupervised
  • Clear communicator ability to fluently speak, understand, read & write in English
  • Organised & wellestablished time management skills
  • Commitment to workplace health & safety
  • Ability to undertake the physical demands of the role
  • Valid Australian work rights

The Perks:

  • Conveniently located within proximity to public transport (bus & train)
  • With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
  • Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
  • Take advantage of special team member rates across Australia from 30% off
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.